Silver Star Urgent Care / Best urgent care

08/26/2021

Part-Time Employment Opportunity:
Healthcare Human Resources and Management Company has an open position in Lynbrook (Five Towns area). Great compensation package. PM for more details

Send a message to learn more

02/06/2021

Attention!!

05/25/2020

05/19/2020

Description

The Site Manager is responsible for managing, overseeing and ensuring the successful administrative, financial and operational aspects of a UC site. Essentially, a Site Manager is accountable for delivering a(n):

Patient-centric urgent care experience from welcome to departure of the facility

Inviting and hospitable environment where staff are engaged, developed and invested in the vision and mission of UC

Exceptional experience where the patient will want to come back and refer their family &friends to Silver Star

Essential Functions/Responsibilities

People Management

Scheduling the front desk, scribes, medical assistants, and x-ray technician for the site (physician scheduling is not done by the managers) including operational, PTO, and Payroll hours; Assistant Site Manager will help in the scheduling process as needed

Understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged

Monitoring patient flow, managing ongoing daily front and back office operations closely (e.g., making sure that a registered patient gets assigned to the correct exam room and that the doctors know, during busy periods, which patient within their zone is to be seen next)

Opening and closing the site

Site Management

Supervising, managing, monitoring, coaching, developing and evaluating performance of all staff on an ongoing basis in accordance with applicable performance standards (with the exception of the doctors)

Implementing, monitoring and taking corrective measures to ensure that the UC culture is being observed at all times, by all employees

Conducting formal performance reviews of all staff (other than physicians)

Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as providing employees with formal write-ups and suggestions for improvement, and administering terminations as needed

Holding departmental meetings and on-site training sessions as needed

Business and Patient Management

Interacting with all major vendors, sales representatives, and other visitors to the site

Meeting with patients to discuss any concerns regarding their visit

Maintaining patient confidentiality in accordance to policy and procedure as well as HIPAA requirements

Monitoring the site expense budget and keeping purchases/expenditures within guidelines

Inspecting facility on a daily basis for any structural, cosmetic or operational repairs

Following-up with corporate departments (e.g., IT, Payroll, Aftercare, etc.) for support and escalation of operational and/or patient issues

Creating, analyzing and reporting on various business metrics such as, but not limited to: wait times, provider patients per hour, site NPS and survey comments, Yelp reviews, etc.

Qualifications

1-3 years of managing experience a must (urgent care, medical practice, hospital, retail, hospitality or restaurant industries)

Bachelor’s Degree in Hospitality Management, Hotel/Restaurant Management, Business or other applicable degree preferred (will consider relevant management experience in lieu of degree)

Happy and positive thinking, able to project this attitude around others

Must exhibit passion for outstanding results and compassion for those we work with and serve

Ability to successfully multitask

Good computer skills (knowledge of a PC, Microsoft Office programs)

Exceptional communication skills

Great leadership qualities a must

Able to handle group dynamics (help bringing unity to a diverse group)

Comfortable with constructive confrontation and counseling management

Has an entrepreneurial spirit and takes a proactive approach to business operations

Bilingual language skills required or preferred based on site location.

Additional Information

This job will require long shifts, weekend, closing, opening shifts (will depend on schedule necessary at facility), and must work on-site.

Physical Requirements

The job may require, from time to time, lifting heavy objects on a regular basis, do repetitive tasks with few breaks, and require light cleaning. Heavy computer use required.

Direct Reports

The Site Manager will be responsible for directly managing the X-Ray Technologists, Medical Assistants, Shift Supervisors, Scribes and Assistant Manager(s).

Benefits*

A friendly and fast paced environment working with passionate people

Outstanding growth opportunities

Paid Time Off

Medical, Dental and Vision Insurance

Short/Long Term Disability, HSA and Life Insurance

Cash Bonus Programs

Recognition and rewards programs to recognize successful teams

Other Perks & Discounts

Commuter and parking discount program to help you save (using pretax dollars)

Coffee, teas and healthy snacks!

*Full Time Employee's

05/04/2020

Must have minimum 3 years experience immediate hire, top pay!

04/19/2020

Covid19 testing at our Lawrence clinic!

04/12/2020

Wishing everyone a healthy Easter !

03/30/2020

COVID TESTING

03/18/2020

SAFE AND QUICK TELEHEALTH MEDICAL CARE

02/12/2020

01/25/2020

I am writing to make you aware of the most current information on the Coronavirus (2019-nCoV). Our facilities and our clinicians must always be vigilant and attentive to emerging diseases that might move from continent to continent and could affect patients in our community.

As background, the illness began last month in China, As of 7 a.m. this morning, one person had been identified with the illness in Washington state, while in Southeast Asia, 26 people have died and hundreds have been sickened, mostly in China, but also in Thailand, Japan, Taiwan and South Korea. In the U.S., screenings for the virus have been introduced at J.F.K. in New York, Los Angeles, San Francisco, Atlanta and Chicago international airports.

While human coronaviruses are common throughout the world, information suggests that Coronavirus 2019-nCoV causes symptoms consistent with a respiratory illness such as fever, cough, and shortness of breath and, in more severe cases, pneumonia, severe acute respiratory syndrome, kidney failure and death.

We do not yet have enough of an understanding of this virus to know of a level of risk, but from our experience with precautions for SARS (severe acute respiratory syndrome corona virus) in 2003-2004, we know the greatest challenge is early recognition, especially in the middle of the flu season. Therefore, we are reviewing our processes for the entry points of our facilities to identify sites where an infected patient or family member would expose other patients and staff. We are also reeducating our staff on the need for vigilance in persons who traveled or had contact with persons who travelled to China or Southeast Asia, particularly those who are ill, and immediately masking and isolating such patients should they arrival.

We are monitoring the situation with guidance provided by the NY Department of Health and the Centers for Disease Control (CDC). While the CDC considers this to be a serious public health concern, based on current information, the immediate health risk from the 2019-nCoV to the general American public is considered low at this time. For information visit www.cdc.gov › coronavirus › novel-coronavirus-2019.

As the nation's health protection agency, CDC saves lives and protects people from health, safety, and security threats.