02/20/2026
‼️Important to read for patients and their families‼️
PATIENTS/FAMILIES: please read.
This is difficult to share, but as the owner of this practice I believe transparency matters.
For the past year and a half, our state Medicaid managed care programs and Medicare have not been properly reimbursing our claims despite ongoing billing reviews, corrections, and multiple escalations. Each time we are told everything appears correct — yet the payments don’t reflect that reality. Often not receiving payment at all. We receive occasional checks for small amounts (sometimes even cents) while tens of thousands remain unpaid.
Our monthly operating costs — staff salaries, electronic health record systems, malpractice coverage, and business insurance — continue regardless of reimbursement. At this point, I am essentially paying out of pocket to provide care, and our personal savings are nearly exhausted. We have downsized our home, reduced to one vehicle, and taken loans just to keep the doors open.
This has never been about money. Those of you who have known me for years know I care deeply about this work and this community. But sustainability matters, and we are reaching a point where something will have to change if the situation does not improve.
My seizures are significantly worsened by stress, and the ongoing uncertainty is impacting both my health and my ability to consistently be present for you — which is the opposite of what I want as your provider.
If you feel comfortable, you may contact your insurance representative and ask why MoodRx claims are not being reimbursed. Patient inquiries sometimes receive attention that providers cannot.
You are more than patients to us — you are our community — and you deserve to know what is happening.
Thank you for standing with us while we navigate this.
With all the love,
Andrea�Owner, MoodRx
