09/17/2025
Michael Goodlander on price……..
In discussion with families we serve and colleagues, I have discovered that the pricing of funeral and cremation services that funeral homes provide are not transparent or change when the family walks in the door. Speaking for my funeral home, I am always upfront and honest when giving a quote for any type of funeral or cremation. There are other costs involved that have nothing to do with the funeral home that should be disclosed when the discussion of price begins. What some providers are doing is misleading you, the consumer and grieving, and telling you what their charges are, but leaving out the charges that also need to be paid (ex. cemetery, obituaries, certified death certificates, the crematory etc.). Essentially “low balling,” giving you a price and not educating you on what needs to take place or what the funeral director will need or what other charges may be incurred. To me, this is mis-leading and a disgrace to the profession of funeral service. When you call me, you are given an honest price, including the “extras” and explained everything that needs and will take place in complete detail. For example, I hear all the time…. “we just want you to take mom to the crematory…..” I then spend a while with you on the phone explaining that it is not that simple and make an appointment to slowly and in detail to discuss face to face. We funeral directors should be educating each caller. These people have just lost a loved one or are about to and are not thinking clearly. If price shopping, always ask to see (however you should not have to ask) a general price list. That general price list must be given to you at the onset of arrangements and should not be altered. Some are using strategic methods to “get you in the door.” When you come their charges have changed. As an honest, Christian provider of funeral service, my advice is be careful. Ask questions. With me, everything is transparent and a non-issue. Please call me personally with any questions or concerns. 716-297-9007 or email goodlandercares@gmail.com