04/14/2026
Being in customer service work is not for the faint of heart. While my job is marketing and social media (for my full time job), I am the first stop a lot of people make when they want to talk to someone.
Nowadays people are in a rush and the way they communicate is quick and clipped. Text over actually speaking to someone also makes things come across rude.
My tip for the day: there are real people behind brands and companies who are just trying to survive and make a living. Chances are your problem is not actually caused by the person you’re speaking to. Take a second to read over what you type before hitting send. If you approach someone with kindness first, you can then choose if you have to get more firm after seeing how they respond. It doesn’t hurt to be kind first. (And believe me, after my run in with my past car, I know things can’t always be resolved how we’d like it to, but we can all start out giving everyone the benefit of the doubt).
No real reason for this post, just thoughts I have. :) Happy Tuesday!
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