03/07/2025
We are hiring! Front desk / receptionist duties!
Located in Novi, Michigan
Known as “That little hidden gem at 10 Mile/Beck”
Full of Fun and Family feel with an encouraging owner, whose passion is to develop and empower each team member to succeed.
We take care of our team first, so they can take care of our clients.
Keywords that describe Sandstone Therapeutic Massage.
Professional. Personal. Exceeding Expectations. Respect. Genuine Care.
Focus with Intention for Growth. Busy. Fun. Loyal. Committed. Joyful.
Position Summary
A client focused position where you greet our clients on the phone and in person to create a
warm, fun, and friendly atmosphere where our clients feel valued, important and safe - just like
home.
Lots of administration work where procedures are to be followed to ensure no issues for clients
bookings and to collect relevant data for the business.
Job Characteristics:
● Part-time
● Evening and Weekends
● Opportunity for more hours to cover other shifts due to sickness or vacations.
Responsibilities
● Maintaining superior Guest experience by greeting all clients
● Answering phones with warmth and professionalism
● Maintaining a sense of priorities throughout your shift
● Upselling clients to book longer appointment times, rebook next appointments, buy
packages/products or join memberships
● Cashing out client transactions
● Learn our products and programs to answer client questions
● Keep the front desk, lobby and bathrooms clean every shift
● Keeping track of inventory, both for client products and office supplies
● Supporting our Massage Therapist team
● Schedule and maximize appointments
● Scan and input documents
● Attend and support special events as needed
● Gather data and complete monthly reports
● Look for ways to improve productivity and efficiency of work practices
● Engage in marketing ideas for development of the business
Required Skills
● Competent in Office 365, Google, administrative and clerical procedures with ability to
Multitask.
● Knowledge of Canva or similar would be advantageous but can be trained
● Effective communication both verbally and in writing
● Ability to represent Sandstone in a professional manner
● Client-focused.
● Proactive with the initiative to complete assigned tasks and recognize what needs to be
done to fill the schedule and keep clients and therapists happy.
● Reliable to work shifts agreed and not call off last minute unless you have allocated
cover for your shift.
● Calm under stressful situations
● Pay attention to detail and not skip steps in the process.
● Work independently with limited supervision
● Enjoy a team environment where we all look out and help each other
● Ability to maintain a cooperative working relationship with other staff members
● Above average customer service skills; to tactfully handle difficult customer service
situations; ability to deal courteously and effectively with a variety of people
Minimum Qualifications:
● Must be proficient in Office 365, Word, Excel, and PowerPoint
Education Required:
● High School Diploma/Equivalency
Physical Demands
● Must be able to bend, stoop, squat and stretch.
● Requires grasping, standing, sitting, walking, repetitive motions, bending, climbing.
● Must be able to occasionally lift up 20lbs.
● Requires manual dexterity to use and operate all necessary equipment.
We are an equal opportunity employer and consider all qualified applicants equally without
regard to race, color, religion, s*x, s*xual orientation, gender identity, national origin, veteran
status, or disability status.
Work Remotely - No
Give us a call and ask for Megan or Sandra
or
Email us your resume info@sandstonemassage.com
