03/02/2024
Today I received my first 'bad' review, and while I don't intend to share the review itself, I would like to share my apology in hopes of clarifying why I do extensive intakes (including asking about work and activities), give a facility tour, and invite all patients to set outerwear in the massage space. It is my hope and intention that no one ever feels discriminated against in my space.
"Hello (Patient),
I apologize deeply for any offense I caused. I would like to address the specific points you've brought up in order to clarify any misunderstandings:
I invite everyone to set outerwear aside in the main room because there is not a lot of space in the bathroom. I also stepped out to give you space and privacy in order to use the shower facility.
In regards to asking about your profession, I do this with everyone in order to understand their body mechanics and day-to-day activities. As a holistic bodyworker I reference functional anatomy in order to build out treatment plans catered to individual needs. Desk jobs have different holding patterns than people who have more active jobs. I also ask about activity levels so I know what to expect and look for regarding repetitive use injuries.
I do have a guest room downstairs, which has caused confusion for a few people who wandered in while looking for the bathroom across the hall. I like to clarify where the bathroom, laundry room, and guest room are so people know exactly where to go.
I was not aware that you were uncomfortable during the multiple check-ins during our appointment. I wrongfully assumed that the tension I felt was simply due to the length of time you had reported since your previous massage.
I understand that I may not be able to 'fix' things, but I would like to address this in a way that makes you feel heard. I am fully aware that impact is greater than intent, and I take full responsibility for not meeting your needs."
If you, at any point, have felt uncomfortable, dismissed, or discriminated against please bring it to my attention. I do my best to maintain awareness of implicit bias, and I do make mistakes, which I will owe up to once pointed out.
Thank you for trusting me and please reach out to me if you have any concerns or questions.
