10/10/2025
We're hiring an Administrative and Billing Assistant in Omaha! If you’re ready to make a difference and grow in your career, join our team! Email your resume to: Kim@SpenceCounseling.com
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We are a Christian Counseling Center seeking a talented, highly detailed individual who can multi-task using a variety of software and databases in a fast paced and dynamic office setting.
This role combines front desk reception and administrative responsibilities while providing excellent customer service, managing client interactions efficiently, and thriving in a team-oriented environment.
Strengths and Personality
· This individual needs to possess the following strengths:
· Ability to work independently to get the task accomplished
· Self-starter who is responsible and dependable
· Has the ability to learn new tasks easily
· Has great attention to detail in typing and proofing written materials
· Able to multi-task and prioritize deadlines
· Relates well with others in an easy-going, dependable, flexible, and orderly manner
· Proficient in Microsoft Office products
Client Intake Duties
· Call client’s insurance to check benefits & eligibility
· Data entry of client information into computer network
· Data entry of billing information & credit card information
· Ensure proper completion of all required forms and documentation
Insurance and Billing Duties
· Knowledgeable of insurance processes to answer client questions & concerns
· Verify patient insurance coverage, benefits, and eligibility through payer portals and internal systems.
· Identify and interpret discrepancies in insurance information before services are rendered to prevent billing issues.
· Knowledge of commercial, Medicare part B, Medicare Advantage, and Medicaid rules and regulations preferred.
· Familiarity with medical billing such as CPT, ICD10 coding, and denials.
Administrative Support Duties
· Interact with clients on their accounts and billing issues
· Answer, refer, and transfer calls on multi-line telephone in a professional manner
· Use of copier, fax machine, and scanner
· Maintain integrity of waiting room and restrooms supplies & cleanliness
· Interface with therapists and administrative staff to resolve issues
· Run weekly reports for client accounts and billing issues
· Maintain client handouts
Minimum Requirements
Education
· High School Diploma or GED with some College preferred
Experience
· Customer service: 2 years (Required)
· Administration and computer skills: 2 years (Required)
· Insurance verification: 2 years (Required)
Company Benefits
· PTO provided
· 8 paid Holidays
· Flexible schedule
· 3 days bereavement leave
· Jury duty paid time off
· Fun and friendly work environment with a family atmosphere
