08/13/2025
WE ARE HIRING!
Position Summary:
BRiDGES is seeking a dedicated and versatile professional to coordinate and deliver an Employee Assistance Program (EAP) for local employers. This role blends short-term clinical support with account management, outreach, and critical incident response to ensure the EAP remains a trusted and effective resource for employees and employers across the community.
The EAP Coordinator works closely with HR departments, supervisors, and employees to provide support, consultation, and timely responses to emerging workplace concerns. This position requires strong communication skills, the ability to work independently, and comfort engaging with diverse workplaces on a range of behavioral health and wellness needs.
Key Responsibilities:
Employer Consultation & Account Management
Serve as the primary point of contact and trusted advisor for EAP client companies
Offer consultation to supervisors and HR professionals regarding workplace behavior concerns, policy questions, referral options, and crisis support needs
Provide quarterly utilization reports and support planning conversations to encourage program use
Training & Program Promotion
Develop and facilitate workplace trainings and educational sessions for employees and supervisors on wellness related topics such as stress management, communication, and mental health awareness
Promote EAP services through onsite visits, virtual outreach, and written communications such as regular emails, flyers, and digital resources
Represent BRiDGES EAP at relevant health fairs, conferences, and community events
Direct Clinical Support
Provide solution-focused and strength-based support for covered individuals who are experiencing problems which appear to have an adverse impact upon the employees’ work habits, productivity, or behavior.
Coordinate referrals and connect clients to appropriate community-based resources
Maintain accurate and confidential documentation in line with ethical and legal standards
Program Development & Community Engagement
Monitor utilization and identify opportunities to improve service delivery
Lead and collaborate with internal staff and community partners to expand implementation and awareness of workplace wellness efforts
Stay up to date on trends in EAPs, behavioral health, and workforce wellbeing
Coordinate and respond to critical incidents impacting the workplace, including grief support, debriefings, or other crisis-related needs.
Maintain up-to-date knowledge of local and regional community resources, and build referral relationships to ensure warm hand-offs for clients needing ongoing care or specialized support
Qualifications:
Candidate should possess an MSW or Master’s in a related counseling field. CASAC or training in chemical dependency is a plus.
Minimum 2 years of experience providing behavioral health services and/or working with organizations or HR departments
Strong communication and public speaking skills
Ability to work independently, manage time effectively, and engage with diverse stakeholders
Knowledge of community resources and a commitment to prevention focused and trauma-informed practices
About BRiDGES:
BRiDGES is a nonprofit organization dedicated to improving the health and wellbeing of individuals, families, and communities in Madison County and beyond. Through innovative, prevention-focused programming, BRiDGES works to reduce the impact of substance use, promote mental wellness, and foster safer, more connected communities. The Employee Assistance Program (EAP) is a key extension of this mission—providing confidential support, training, and consultation to help employers build healthier workplaces and respond proactively to the needs of their workforce.
Job Type: Full-time
Benefits:
$33/ hr starting rate
401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Paid time off
Vision insurance
Work Location: Hybrid remote in Oneida, NY 13421
Send cover letter and resume to mcampanie@bridgescouncil.org by 8/27.
