10/14/2022
Are you a “people person” that loves to talk to strangers, have deep meaningful conversations, and build new relationships every day? Do you thrive on human interaction? Do you have a passion to help find solutions to problems while committing to investing in yourself by always learning more? If so, let’s get introduced!
We’re Elevated and we’re a client-focused, results-driven, outpatient physical therapy practice that operates like no other healthcare facility. We refuse to cram multiple people in simultaneously, put them onto an exercise machine, and ignore them while we tend to someone else. We spend every single minute 1-on-1 with each of our clients when they visit and aim to deliver a comprehensive VIP treatment for each session so that event client can return to doing things like running, climbing, biking, dancing, or even just getting out of bed without pain – but doing it faster, stronger, and healthier without wasting any precious time or money.
Our clients are talking, and the word is out about how we’re putting the “care” back in healthcare. We need your help to keep up with delivering life-changing care for everyone in and around our community in Pasadena as we continue to experience more than 600% in growth over the last year!
Our client care specialist role is perfect for anyone that thrives on human interaction, takes pride in their ability to solve a problem, and loves to get introduced to new friends while maintaining relationships with old friends.
We believe in delivering the best possible and ethical healthcare, doing the right thing for our clients, and in coaching, training, and education for our team. You’ll work directly with the owners, new and existing clients, and have an opportunity to get in on the “ground level” as we continue to grow and thrive together.
We anticipate that demand for this role will be high and invite you to apply as soon as possible if you are confident that the responsibilities and description below resonate with you.
The Job Details:
• You’ll be “the voice of Elevated” as the first point of contact when a prospective client or existing client calls or makes contact online, responding quickly to any new inquiries
• As the first point of contact, you’ll be having 10-15 minute conversations with prospective clients to get to the bottom of exactly why they’re reaching out, what it is that’s motivating them to get some help, get them scheduled, and explain exactly what they can expect when they come to see us for their first visit
• You’ll greet, give them a warm welcome, and make them feel “at home” when they walk in the door, while carrying over the conversation from the first initial phone call to the in-person meeting ensuring no details are lost along the way and that everyone is well informed about why they are here
• You’ll be the schedule wizard and figure out how to best accommodate each client’s schedule while reinforcing that schedule consistency is key to getting better
• You’ll be rekindling relationships with clients and prospective clients we haven’t heard from in awhile to make sure that they are feeling their best and getting the help they need
• You’ll be ready to help prospective and new clients stay on track by handling any barrier to getting the care they need by answering questions and assisting those that might be hesitant to come in or commit
• You’ll be committed to ensuring that the day-to-day client operations flow smoothly, handle schedule changes/updates are accommodated, and make sure that weekly, monthly, and quarterly goals are on track
Candidate Requirements
• Experience in this exact (or similar) role is not required, however willingness to learn, willingness to be coached, and ability to react and act on feedback is a definite must
• Be energetic, curious, and empathetic each day while engaging with prospective, new, and existing clients
• A willingness to continue investing in oneself with regular with learning, training, and reading
• Ability to be a self-starter within your domain – if something needs to be fixed, improved, corrected, or completed, you take the initiative to get it done
• A university degree is not a requirement for this position, however candidates must at least have a high school diploma (Associates degree or higher is a bonus, but not a requirement!)
• Previous sales or customer service experience is a bonus, but not a requirement
• Familiarity with using Apple/macOS products also a bonus
Job Perks
We are committed to providing opportunities for training, learning, and personal growth every step of the way for your career while providing opportunities for performance-based raises. We’re human, too, and know that life exists outside of work – we have paid vacation time, paid holidays, and are flexible with using your time off.
