01/24/2026
ADA National Network Learning Session: “Unleashing Service Animal Best Practices in Healthcare Settings"
February 19, 2025
2:30 PM Eastern Time - 1:30 PM Central Time
The ADA sets clear rules for service animals, yet real-world application in healthcare is rarely one-size-fits-all. This session goes beyond the two allowable questions to examine policies, procedures, and practices across emergency, outpatient, inpatient, and long-term care settings. Through real-world scenarios, participants will explore rights and responsibilities to harness greater understanding of compliance with federal, state, and local laws.
Learning Objectives:
At the end of this session, participants will be able to:
Describe the rights and responsibilities of service dog handlers, healthcare providers, patients, and visitors within healthcare settings.
Differentiate how service animal policies, procedures, and practices may appropriately vary across emergency, outpatient, inpatient, and long-term care environments.
Identify best practices that promote compliance, safety, and patient-centered care when service animals are present.
Presenters:
Laura Lee Putzback is Executive Director of Service Dog Alliance, Inc., an all-volunteer nonprofit promoting safe, unfettered access for service animal handlers. With 30+ years in health and human services, she provides community education to implement practical ADA-compliant strategies.
She is co-facilitator of the Florida ADA Coordinator Network and a member of the ADA National Train the Leader Network. Laura Lee is a certified ADA Coordinator and has a Bachelor of Science in Human and Social Services Administration from Bellevue University.
Register early! https://us02web.zoom.us/webinar/register/WN_yNmGPpN2QpGcIQtF9c400g
FAAST, Inc. United Way of West FloridaUnited Way Emerald Coast IMPACT 100 Pensacola Bay Area Sunday's Child The Arc Gateway Autism Pensacola Inc The Arc Gateway PALS John Collins Navarre Chamber The Seven Project - Adaptive Fitness Center for Independent Living of Northwest Florida Mari Marcanio Carolyn Grawi Escambia County Crestview Resource Center Emerald Coast Council on Aging 211 Northwest Florida Greater Fort Walton Beach Chamber of CommerceGreater Pensacola Chamber Autism Speaks
The ADA sets clear rules for service animals, yet real-world application in healthcare is rarely one-size-fits-all. This session goes beyond the two allowable questions to examine policies, procedures, and practices across emergency, outpatient, inpatient, and long-term care settings. Through real-w...