01/19/2026
This week, we’re featuring Melisa Martell, a Performance Improvement specialist who joined OSF HealthCare in October 2023.
Melisa shares that her favorite part of her role is the opportunity to partner with leaders across the Ministry. Whether she’s facilitating discussions, helping leaders navigate complex situations or developing tools and plans that support their success, she finds the work meaningful. Contributing to how we improve the way we serve our patients and support one another is what drives her every day.
When asked what serving with the greatest care and love means to her, Melisa says it’s about meeting people where they are and listening first. It’s about doing hard work in a way that feels easier and more manageable and doing the right thing with kindness and clarity so others feel supported, respected and confident when the work is done.
Melisa holds a bachelor’s degree from La Verne University and a Master of Business Administration with an emphasis in healthcare management from Western Governors University.
Outside of work, Melisa is married and a proud mom of two daughters. She enjoys making her home a cozy, welcoming place through DIY projects, cooking meals that bring family together, reading and spending time with her nieces and nephews. Her happy place is anywhere with warm sun, water and peaceful surroundings.
We’re grateful for the care, thoughtfulness and partnership Melisa brings to OSF Innovation.
