11/04/2021
Immediate opening for a Medical Front Office Coordinator. This position provides clerical, secretarial, and administrative support.
This is a fast-paced and well-organized environment. Attention to detail and accuracy is critical.
You must be a fast learner, able to handle multiple tasks simultaneously, and be computer literate. You will be cross-trained in all areas of the office and will be expected to rotate to all areas based on the needs of the clinic.
This is one of the most important positions in our office because of the patient/client/vendor interaction. Also, this position works very closely with the insurance/billing department and clinical staff.
Job duties include and are not limited to:
• Welcome patients as they contact the clinic in-person or by telephone.
• Check patients in and out of the office.
• Answer all incoming calls and address questions or route to the appropriate staff.
• Schedule appointments for existing and new patients; direct walk-in and emergency patients.
• Verify patient insurance coverage and/or explain benefits to patients.
• Follow up with patients on missed appointments and reschedule as necessary.
• Register all patients in the EMR/EHR system and ensure patient paperwork is complete.
• Scan insurance cards, supply patient forms to be completed, enter patient information into system.
• Scan any patient-related documents into the patient chart in appropriate location.
• Verify that all services provided are accurately posted to ledger and collected at the time of service.
• Collect patient copays/deductibles at the time of service; inform patient of and collect outstanding balance; discuss and explain patient balance.
• Oversee the waiting area, maintain cleanliness, and follow infection control practices.
Job requirements include and are not limited to:
• Ability to communicate in a professional and respectful manner, both verbally and in writing.
• Ability to maintain regular, punctual attendance.
• Demonstrated experience of computer software programs: Microsoft Office; practice management and EMR systems.
• Ability to operate fax machine, copier, and scanner.
