08/03/2025
WE ARE HIRING
Forward Motion Physical Therapy in Pequannock is hiring a new front office secretary to join our team. We are an established physical therapy clinic that is PT owned. The practice focuses on high-quality, patient-centered care in a warm and welcoming environment.
Position Summary:
The secretary position is essential for the clinic's smooth operation. The front desk serves as the primary contact for patients, therapists and support staff. This position is key to delivering excellent customer service and contributing to a positive patient experience from the initial eval right through to discharge, as well as providing the necessary administrative support to the therapists.
Responsibilities:
Patient Engagement: Greet and check-in patients warmly, answer phones and direct inquiries, and address patient questions or refer them to appropriate staff.
Scheduling and Record Management: Schedule and confirm appointments efficiently, gather and process new client information and paperwork, maintain accurate and confidential patient records (electronic and physical) according to HIPAA, and scan documents into patient charts.
Billing and Insurance: Verify patient information and insurance benefits, assist with billing, including collecting co-pays and processing claims, manage insurance authorizations, and handle payments.
Office Administration: Perform general administrative tasks like filing, faxing, scanning, and ordering supplies, maintain clean and organized reception and therapy areas. Collaborate with the our second location in Clifton and local doctors.
Qualifications: A high school diploma or equivalent is required, with a college or associate's degree preferred.
Key Qualities
Experience in a medical office setting is preferred, particularly in physical therapy. Training will be provided.
Knowledge of health insurance is essential. Training will be provided for updated compliance as insurances change.
Strong communication and interpersonal skills are needed, along with proficiency in office software and preferred experience with EMR systems. The ability to multitask and manage time effectively in a fast-paced environment is important, as are strong organizational skills and attention to detail.
We are looking for someone with a positive attitude. A bubbly and friendly personality, who is teamwork orientated and finds helping people rewarding.
Hours from 7:30 -3:30 or. 8:00-4:00.
Benefits include competitive compensation
To Apply: Please send your resume and cover letter to Hanna@forwardmotionphysio.com
