The PennSTAR Flight Program provides critical care air and ground medical transportation to the Tri-state area within a 100-mile radius of the University of Pennsylvania Health System, Penn Medicine. PennSTAR provides rapid transport of critical care patients between hospitals, as well as 911 emergent “on-scene” services at the site of accidents and trauma-related incidents. We provide the highest
quality patient care by employing and retaining high quality clinicians, promoting continuous improvement, and providing exceptional educational opportunities and experiences to our clinicians. We respond to all patient requests as quickly as safety permits, regardless of the patients’ ability to pay. We value the trust our communities and healthcare colleagues that we serve have placed in our service and fulfill our mission in a fiscally and socially responsible manner. We operate our air medical helicopters and critical care interfacility ambulances 24 hours per day, seven days per week staffed by expert pilots, Critical Care Nurses, Paramedics and EMT's. Interfacility clinicians are cross-trained to operate in both helicopter and critical care ambulance, so the superior level of care delivered to our patients is consistent regardless of the transport modality. All transport requests and support communications between our transport teams, medical centers, and emergency crews are coordinated and integrated by our onsite dedicated communications center. The PennSTAR Communications Center, PennCOMM, is the intake and coordination center for the Penn Presbyterian Medical Center's Penn Heart Rescue Program, Penn Critical Care Rescue and Lung Rescue programs. Referring physicians can be expeditiously connected to a Penn Medicine Critical Care Physician Specialist with one phone call for consultation while simultaneously obtaining PennSTAR arranged flight or ground critical care transportation, if necessary.