Care-XM

07/14/2025

Is your triage strategy built for today’s challenges?​
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Staffing shortages, unpredictable call volume, and the shift to value-based care are pushing home health and hospice providers to rethink after-hours support.​
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A centralized triage model can ease pressure on clinical teams, improve patient access, and reduce unnecessary hospitalizations—while keeping care aligned with your workflows and values.​
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In this blog, we explore how centralizing triage helps improve:​
✔️ Response times​
✔️ Care coordination​
✔️ Clinician efficiency​
✔️ Patient satisfaction​

Read the full blog here: https://www.carexm.com/resources/blogs/centralized-triage-for-providers

07/09/2025

You should have the flexibility to decide how patient calls are handled.​
That’s why we don’t offer a one-size-fits-all solution—our approach is built around your specific challenges.​
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Ask yourself:​
Where does your team need the most support?​
How long does it take for patients to reach someone?​
How many after-hours calls could have been avoided?​
What happens when no one picks up right away?​
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When we meet, we’ll start by choosing a triage model that gives you the right level of support—then tailor it to help you reach your goals.​
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Let’s design a triage model that fits your team, not the other way around.​
Book a demo​: https://www.carexm.com/book-a-demo

07/07/2025

We’re heading to the ALC Financial Summit later this month and are
looking forward to connecting with everyone attending.​
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There’s a great lineup of sessions and events planned, and we’ll have a
team ready at booth #708 to help you solve your toughest triage
challenges.​
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See you there!

07/03/2025

Systemic gaps are recurring issues that aren’t caused by individual mistakes. They’re patterns that reveal how well the system is functioning.​
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In triage and patient care, these gaps emerge when workflows, communication, or coordination break down across teams or phases of care.​
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You might see:​
• Patients repeatedly calling after-hours for the same unresolved symptoms​
• Escalations that could have been avoided​
• Weak coordination between after-hours and daytime teams​
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These patterns quietly erode quality, overwhelm nurses, and chip away at patient trust.​
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Triage data is often where these cracks appear first. If you're wondering which triage metrics matter most, check out our recent webinar: https://lnkd.in/eFzSJ-T3

06/30/2025

Patient care doesn’t stop at 5 p.m., and neither does caregiver stress. When someone calls after-hours, will your triage nurse follow a generic script or have protocols tailored to your agency’s specific goals?​

Custom protocols give nurses clear guidance and the flexibility to make fast, confident decisions that honor patient needs and stay aligned with care plans—whether it’s home health, hospice, or palliative care.​

This approach helps prevent unnecessary visits, supports caregivers, and keeps care consistent no matter the hour.​

To learn about why building custom protocols matters for after-hours triage, check out our latest blog: https://www.carexm.com/resources/blogs/how-to-improve-after-hours-triage-in-home-health-and-hospic

06/26/2025

At CareXM, we analyze more home health and hospice triage data than any other post-acute partner. ​

Here’s what we’ve found about after-hours calls:​
65 to 70% involve changes in patient status or symptom management—these are the calls you expect and want after hours.​

30 to 35% are avoidable, such as medication refills, DME coordination, or supply requests.​

While these non-urgent needs are important to the patient experience, they don’t always require after-hours attention or belong in the after-hours workload.​

Read our latest blog to learn more about improving after-hours triage: ww.carexm.com/resources/blogs/how-to-improve-after-hours-triage-in-home-health-and-hospice

06/15/2025

Happy Father’s Day from all of us at CareXM!
Today we honor the dads, father figures, and caregivers who lead with strength, compassion, and care—both at home and in our healthcare community. 💙

05/26/2025

05/16/2025

CareXM has a new look! ​

We're excited to share the beginning of a new chapter at CareXM. This refresh is more than just a visual update, it reflects our growth, innovation, and commitment to providing the most reliable triage support for home-based care organizations. ​

While our identity has evolved, our mission remains simple: to instill empathy, efficiency, and effectiveness in care coordination experiences, one patient interaction at a time. ​

To the 4,500+ provider organizations we serve, our triage nurses and team members, and our partners, thank you for being part of this journey. We're just getting started! ​

Explore our new look and learn more at carexm.com!

05/12/2025

With our AI-powered decision support, triage nurses gain precise guidance that ensures triage decisions and escalations are consistent, accurate, and aligned with care standards. ​

AI-powered decision support is transforming triage. Join us at Home Care 100 to see how it can benefit your team. ​​

📅 Schedule time with us: https://calendly.com/ellen-kuebrich/hc100-june-2025-carexm-solution-suite-session​

🔗 Learn more: https://apnews.com/press-release/business-wire/medical-technology-utah-north-america-014694c7e38845e69fe68c259286d373