09/17/2025
đź’š | Melissa Chavez
Tech Executive | Healthcare Consultant | Innovator
For over two decades, Melissa has devoted her professional life to the well-being of older adults. Her journey in the senior living sector isn’t just about business—it’s about people: the residents, their families, and the caregivers who serve them.
Building Bridges Where Gaps Once Existed
In many senior living communities, communication breakdowns—between care teams, staff, and families, and even within day-to-day reporting—are more than frustrating. They can lead to delayed care, misunderstood needs, feelings of helplessness for families, and lost dignity for seniors.
Melissa recognized this early in her career. She has owned and operated communities, consulted on operations, and witnessed firsthand how streamlined communication can transform the atmosphere of a facility. When care staff have tools that allow them to see the full picture—and when families are kept in the loop—trust is built. When seniors’ needs are identified earlier, wellness improves.
Innovating for the Elderly: Extended Care Pro & Beyond
Her co-creation of Extended Care Pro (ECP) stands out as a game-changer. ECP reimagined charting and medication administration (EMAR) systems—shifting from paper trails and siloed data to integrated, digital platforms that reduce errors, save time, and clarify responsibilities. For staff, the burden of documentation became less of a barrier. For communities, ECP meant safer, more accurate care. For residents and families, it provided greater transparency and peace of mind.
A New Chapter with Checked In Care
At Checked In Care (CIC), Melissa carries forward her mission with renewed momentum. As the Director of North American Operations, she is helping bring CIC’s platform—designed to strengthen connections among residents, their families, and care teams—to senior living homes across the U.S. and Canada.
Her focus is on closing communication gaps. It’s not just a product—it’s a tool for the community. When a resident’s family can see updates, when care providers can easily exchange information, and when the resident’s voice is placed at the center of decisions—everyone feels more connected.
Real Impact in Communities: What Changes for the Better
1. Improved Quality of Life for Residents — Faster response times, more personalized care plans, and being heard.
2. Greater Peace of Mind for Families — Regular updates, transparency, and fewer surprises.
3. Empowered Care Teams — Less manual paperwork, clearer workflows, and more time for direct care.
4. Stronger Community Trust — When a facility is open, responsive, and accountable, relationships with local families and partners deepen.
Looking Ahead: Legacy & Hope
Melissa is not content with incremental change. Her long-term vision is to normalize high-integrity communication and see every senior care community equipped with tools that promote dignity, clarity, and respect. Her leadership is building a ripple effect—one that strengthens the fabric of communities, raises standards, and uplifts lives.
