02/12/2021
Family Ties Counseling Center, located in Portland, Oregon is looking for a Billing Specialist with past experience doing medical/insurance billing, ideally in mental health, to join our team. This position is approximately 30 hours per week, Monday-Friday. When we are safely back in the office, a minimum of 60% of the position needs to be done on-site starting at 9:30am while the remainder can be done remotely. There is flexibility about when the shift ends depending upon life needs of the employee, such as childcare.
ABOUT US
We are a group of 15 licensed clinicians and 3 member admin team who all practice together in 2 side-by-side, light-filled, cozy houses (that have been converted into professional offices) in the John's Landing area of South Portland.
Our group holds an expanded and limitless view of what family can be; we empower each of our clients to define for themselves what and who family is for them. Over the last year, our team has been working closely with a local organization to integrate anti-racist, trauma-informed care into our practice (https://www.ar-tic.org). Our group is passionate about making our center a place where BIPOC and LGBQT+ populations feel safe to either work as an employee or be a client.
ABOUT YOU
- You are exceptionally detail-oriented and very skillful at managing tasks, following through and getting the job done.
- You are willing and eager to learn but can also take leadership when needed.
You are a clear communicator and are respectful yet direct.
- You are tech savvy.
- You are able to have sometimes difficult conversations with clients about money.
- You are open to creating an anti-racist, trauma-informed work environment.
- You enjoy being a part of a team, working and learning together, to get the job done well.
- You enjoy problem solving and can prioritize projects according to importance and time sensitivity.
- You have experience with the healthcare/medical billing industry and HIPAA policies.
- You are a truly exceptional candidate if you have past experience experience with billing in the mental health field.
- You are skillful at being part of a team and supporting our mission in serving individuals, couples and families of Portland, Oregon.
- You can be playful and have a sense of humor.
ABOUT THE POSITION
Approximately 30 hours per week and will include the following responsibilities:
- Processes daily charges for clients
- Tracks credit card errors and manages client contact around billing issues
- Handles client payment plans and/or payment issues
- Applies insurance claim payments through EOBs and checks
- Tracks and investigates insurance claim denials and issues
- Tracks and manages aging reports for outstanding claims and client billing issues
- Supports clients with billing issues/ concerns/complaints
- Processes refunds, as needed
Helps with the data collection portion of the intake process with new clients
- Engages in learning about and promoting anti-racist, trauma-informed care
- Manages the session reauthorization process with Kaiser insurance
- Assist the Practice Manager with various office tasks
- Build strong relationships with our clinical team
- Reports to Practice Manager
HOURS: Monday-Friday 6 hours per day starting at 9:30am. E Exact hours TBD.
WHERE: Remote during Covid-19 pandemic until it's safe to be in-person in the office at Family Ties Counseling Center, 333 S Flower St. Portland, OR 97239
PAY: $17 to $21 per hour depending upon skills/experience.
We look forward to receiving & reading your resume.
Thank you!
COVID-19 Concerns:
Our center is currently not offering in-person sessions; all client sessions are done remotely via telehealth. In some cases where our staff isn't able to work from home, we have clear safety protocols in place for staff to be able to work in the office.
