Jessica Royal, LCSW

05/20/2026

Office closure-

The office will remain closed today and tomorrow due to the flu. Any weekly clients will resume scheduled appointments next week. Any rescheduling will be handled accordingly.

Thank you for your kindness and patience.

-Jessica

05/13/2026

05/09/2026

Love supporting my fellow Chamber Members at the Potsdam Farmer's Market !

05/07/2026

Happy Nurses Week to the people who carry so much more than most ever see.

To the nurses showing up exhausted but still offering comfort…
To the ones holding hands during fear, grief, uncertainty, and healing…
To the ones missing holidays, sleep, time with family, and pieces of themselves to care for others…

Thank you.

Healthcare is more than medications, charting, and long shifts. It’s compassion in moments when people feel most vulnerable. It’s being a calm voice in chaos. It’s treating people with dignity when they need it most.

This week especially, I hope nurses remember that the care, patience, and humanity they give every day truly matters — even on the days it feels unnoticed.

Please take care of yourselves too. You deserve the same compassion you so freely give to everyone else. 🤍

04/24/2026

Shout out to Potsdam Humane Society for Walter! Serenity Counselings official “unofficial” therapy cat!

He does so well with my clients and makes a huge difference in the work we do!

🌼

04/23/2026

04/06/2026

Our first burnout recovery box is out in the world 🥹
This is exactly why I created these — to bring a little intentional care into real life, not just the therapy room.

Thank you for trusting me with this 💗

⭐️⭐️⭐️⭐️⭐️
“So thoughtful and adorable — I love it!”

04/02/2026

Let’s talk about invoices 💬

When an invoice is sent, it reflects time and services that have already been provided. As outlined in the initial client agreement, it is the client’s responsibility to complete payment for those services.

It’s also important to understand your individual insurance plan — including copays, deductibles, and coverage limits. While I’m always happy to help clarify general questions, insurance ultimately determines what is (and is not) covered, and any remaining balance becomes the client’s responsibility.

I want to be transparent — running a small private practice comes with a lot of responsibility. It’s already challenging to manage the day-to-day operations, and it becomes even more difficult when I have to spend additional time following up on payments for services that have already been rendered.

At this time, there are a number of outstanding invoices on accounts. To ensure fairness and sustainability of the practice, moving forward copays and out-of-pocket costs will be due at the time of service.

If you currently have a balance, I kindly ask that you take a moment to review and address it. I truly appreciate your understanding and your support in helping me continue to provide care to this community 🤍

03/31/2026

Good Morning!

Thank you for your patience as my kids and I enter dance competition season! We had a very successful outcome in Syracuse!

However, back to business until the next! A couple things.

I am again utilizing my waitlist- as the need continues to grow! I plan to start taking new clients around June- that gives me time to ensure all my current clients and new clients are settled well into a treatment plan.

Second, copays are now due at the time or service. I have alot of outstanding balances that need to be taken care of. Please understand that I have a business to run and payments are the clients responsibility

To caviat off that- no show and cancellation fees will become more strictly enforced. Thank you for your understanding.

Lastly- I am actively in the process of switching to independent billing with Alma outside of Mooney Psychological Services. Effective date for most insurance clients will be May 1st- if you are with Carelon (BCBS) Cigna and Aetna.

That’s all I have for now!