01/05/2026
We want to give our sincere thanks to Mrs. Jeanna Kennedy for sharing her experience with our surgical team here at PVHC, and Orthopedic Surgeon, Dr. Galen Mills. If you are considering surgery in the new year, our exceptional team is here for you. Wishing everyone the best of health in 2026!
"I am writing to thank you for the care I received at Powell Valley Healthcare on November 10th.
I was scheduled for a total knee replacement with Dr. Galen Mills and his Physician Assistant, Jimmie Edwards.
Although I live in Cody, the surgery was scheduled in Powell due to a robotic equipment preference of the doctor. Upon arrival, I was greeted by name by the receptionist who personally walked me back to admitting. Once paperwork was completed, Jen, my nurse, was waiting for me to es**rt us to pre-op. It was unusual to feel so welcome at a hospital.
In my room, Jen and Mikayla worked efficiently as a team to prepare for surgery and assured my husband and I that all would be well. They always called us by name as if we were old friends. It was very comforting.
When my veins wouldn’t cooperate for blood typing and an IV, the team reached out to a lab technician who was fast, efficient, and friendly. I’m sorry I didn’t get his name, but he certainly remembered to use mine.
My nurse anesthetist, Tony, took notes of my concern, asked important questions and did so with kindness and humor. Dr. Mills arrived to review last minute concerns. He also offered comfort and prayer.
Rachel, Danielle, and Sammi handled my post-surgery care with concern and compassion. I was on my feet almost immediately and the staff worked hard to keep ahead of my pain with proper medication.
When hunger set in, the nurses advised us to order lunch. My husband was invited to join me. He had been in the hospital all day, too! And, to my surprise, a nice made-to-order lunch was delivered by a young man who again, called us by first names (I wish I could remember his). He was happy and proud of the meal; he wanted to be certain we enjoyed it. He left by saying, if there was anything else he could get for us to let him know. It may seem silly, but he made me feel as if we were important people at a restaurant! He wasn’t simply throwing a tray of food at us; he wanted us to enjoy it. And we did.
Over the past 35 years living in Park County, Wyoming I’ve had ER visits, broken bones requiring surgery and had to undergo other general surgery at centers and hospitals from Cody to Billings, MT. This was my first experience with Powell Vally Healthcare, and I can honestly say everyone from the medical professionals to the receptionist and food services made our experience a positive one.
Thank you, Powell Valley Healthcare team, for turning an unpleasant surgery into a positive experience.
Most sincerely,"
Jeanna Kennedy
