05/22/2026
My mother called The Harbor at Hickory Hill “home” for seventeen months. We continue to give thanks that she lived in such a safe and compassionate community where she received excellent care from an incredible team. Mom was able to maintain her much-valued independence in her own apartment while receiving the opportunities for socialization and activities, balanced meals, and the routine that she needed. Chasity Conway, the director, is surely fulfilling her calling at the Harbor. Her passion for those with dementia translates into being an excellent communicator with the families and supporter of her staff. It is not unusual to see Chasity wiping down tables or offering assistance to the residents after completing administrative tasks. Mark Otwell, the facilities manager, is always attentive to the residents and families’ needs. Mark does an outstanding job at keeping the apartments safe and well-maintained. He works with families with requests and answers questions with enthusiasm and the desire to assist. One of the highlights of my mother’s week was chatting with Chaplain Bob Sandifer. Brother Bob ministers to the families, as well as the residents, with a warm heart and a gentle wit. Everyone including the caregivers, kitchen staff, nurses, administration, cleaning staff, and the activities director are well-trained to deal with the complexities of dementia AND seem to love their jobs. I will not mention specific names in regards to the daily care of my mother for fear of leaving someone out. As a whole, the staff members at the Harbor excel at keeping the residents happy and safe and do so with passion and compassion. They were very attentive to Mom, and she was able to bond with them quickly. Not only did Mom consider them family before she passed away on April 3rd, but we do, too.
— Cindy Jones
