Mercer County E-911

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Mercer County E-911

Mercer County Communications Center Authority Board (911) in Mercer County, West Virginia.

Our center serves as the county’s primary PSAP and is responsible for providing vital 911 communications support to our residents, our visitors, and our responders.

05/07/2026

DID YOU KNOW YOUR PHONE CAN TALK TO 911 WHEN YOU CAN’T? 🚨

If you’ve ever wondered why public safety officials are urging you to fill out the Medical ID on your iPhone or the Emergency Info on your Android, here is the life-saving reason: RapidSOS.

🏥 What is RapidSOS?
Think of it as a secure, high-speed digital bridge. When you call 911, the legacy system sometimes only gives dispatchers a rough idea of where you are. RapidSOS changes that by sending precise GPS location and your pre-filled medical data directly to the dispatcher's screen in seconds.

🛡️ Why you need to fill it out TODAY:
You’re Unconscious or in Shock: If you can’t speak, dispatchers can see your allergies, medications, or conditions (like Diabetes or Epilepsy).

Precise Location: It helps first responders find you faster in a park, a large apartment complex, or on the road.

Emergency Contacts: Dispatchers can see who to call for you immediately, rather than waiting for hospital staff to identify you later.

📲 How to set it up (It takes 2 minutes!):
For iPhone Users:
Open the Health App.
Tap your Profile Picture in the top right.
Tap Medical ID and then Edit.
CRITICAL: Scroll to the bottom and ensure "Share During Emergency Call" is turned ON.

For Android Users:
Open Settings.
Tap Safety & Emergency.
Enter your info under Medical Information and Emergency Contacts.

PRO-TIP: You can also create a free, secure profile at EmergencyProfile.org. This ensures that no matter where you are, your vital info is available to over 5,000 emergency response centers across the country.
Help us help you! Take a moment to fill this out today—it could truly be a lifesaver. 🚑💨

05/06/2026

Honoring Our Partners in Education 🍎📚

The Mercer County Communications Center Authority Board would like to extend our deepest gratitude to all the educators across Mercer County during Teacher Appreciation Week.

Our dispatchers and the local teaching community share a vital common goal: the safety, growth, and well-being of our county’s children. While we work behind the consoles to ensure they are protected, you are in the classrooms inspiring them to reach their full potential.

To the teachers, administrators, and school staff who dedicate their lives to our youth—thank you. Your patience, dedication, and leadership make our community a better, stronger place to live.

Please join us in the comments by tagging a teacher who has made a difference in your life or the life of your child!

04/30/2026

As May approaches, we’re seeing the beauty of spring across West Virginia, along with the unpredictable weather that can come with this time of year. From warm sunshine to sudden storms, conditions can change quickly, so please stay weather-aware and keep an eye on local forecasts.

Remember, the beginning of severe weather season is here, and now is a great time to review your emergency plans, charge your devices, and make sure you know how to receive weather alerts.

Stay safe, stay prepared, and enjoy all that spring in West Virginia has to offer.

04/29/2026

Building Stronger Connections Through Emotional Intelligence

A huge thank you to the Mercer County Sheriff’s Department and the City of Bluefield for inviting Mercer County 911 to participate in today’s Emotional Intelligence (EQ) class.

It was an insightful day of growth and collaboration, highlighting that Emotional Intelligence is far more than a corporate buzzword. For emergency responders, EQ is a vital tool. It’s about more than just managing a scene; it’s about understanding our own reactions, practicing deep self-reflection, and learning how to better serve our community and each other during high-pressure moments.

We are incredibly excited to take the lessons learned today and bring this training back to our 911 Communications team here in Mercer County—and eventually to our partners across this great state. By investing in the mental and emotional well-being of our telecommunicators, we are building a more resilient, empathetic, and effective emergency response system.

Better awareness leads to better service. Let’s keep moving forward together!

04/26/2026

SCAM ALERT! Secretary of State issues Warning Notice to the general public of a text scam using the WV State Seal

Charleston, W.Va. – The WV Secretary of State's Office has been notified by several individuals of a text message scam in West Virginia that features the illegal use of the WV State Seal.

WV Secretary of State Kris Warner said that citizens are receiving text messages on their cell phones notifying the recipient that they have failed to pay a fine for a parking or traffic violation. The text message indicates that the individual needs to use the QR code in the text to pay the fine immediately or to report to municipal court on Monday.

"This is clearly an illegal use of the State Seal to make the message and demand for payment appear legitimate," said Secretary Warner. "The use of the WV State Seal is clearly prohibited for this kind of message."

According to Warner, WV State Code 5-2-1 strictly prohibits the unauthorized use of the WV State Seal. Those found guilty of the illegal use of the WV State Seal may be subject to penalties for fraud or forgery.

Warner advised that those who receive the recent text message should NOT click on the QR code or open any attachment.

Any individual wanting to report an email or text message of any possible illegal use of the WV State Seal can send an email with the screenshot of the message to Investigations@wvsos.gov.

04/21/2026

Mercer County 911: Strengthening Our Community Response 💪

We are incredibly proud of the powerful partnerships we’ve built right here in Mercer County. In a crisis, every second counts and knowing exactly where to find critical resources can make all the difference for our residents.

📞 Resources You Can Count On
When you or a loved one are facing a mental health or substance use emergency, help is available 24/7:

988 Su***de & Crisis Lifeline: Simply call or text 988 to connect with trained counselors who can provide support and intervention.
Mercer County 911: Our dispatchers work hand-in-hand with local responders to ensure the right help gets to the right place, right away.

Working Together for Safety
A special thank you to our Crisis Intervention Team (CIT) organizations. These state and local partnerships bring together law enforcement, mental health professionals, and advocates to improve the way we respond to those in need.

By staying connected and informed, we ensure that no one in Mercer County has to face a crisis alone.

Remember: If you are in immediate danger or need emergency services, dial 911. For mental health support, dial 988.

04/19/2026

A HUGE THANK YOU TO BLUEFIELD RESCUE! 🚑🍕

What a way to wrap up National Public Safety Telecommunicators Week 2026!

A massive shout-out to Bluefield Rescue for stopping by yesterday and feeding our entire team. After a long, busy week of celebrations, having our field partners show up with such a generous spread was the perfect "grand finale."

We spend our shifts on different sides of the radio, but we are one team with one shared mission. We can’t thank you enough for the delicious food and, more importantly, for being such incredible partners in saving lives every single day.

We are so proud to work alongside you! 🤝✨

04/18/2026

Message of Appreciation🥰

To our colleagues at Upshur County 911,

On behalf of everyone at the Mercer County Communications Center Authority, I want to extend a heartfelt thank you for the incredible kindness and support you shared with us during National Public Safety Telecommunicators Week 2026.

We all know what it’s like in the "West Virginia trenches"—the long shifts, the high-stakes calls, and the weight of being the first of the first responders. Having colleagues like you who go out of their way to bring a little extra love and appreciation across county lines truly makes all the difference.

It’s a reminder that while we may answer different radios, we are one team across this state. Thank you for making our week brighter and for being such exceptional partners in public safety.

Together, we’ve got this!

04/17/2026

🚑💛 Thank You, Princeton Rescue Squad

Today we want to send a heartfelt thank‑you to our partners at Princeton Rescue Squad for providing lunch and for always standing shoulder‑to‑shoulder with Mercer County 911.

In a profession where every second matters, it means everything to have agencies who not only work beside us but care for us. Your kindness today — and your commitment every day — reminds us that we’re all part of one mission: saving lives and serving Mercer County with heart.

To the entire Princeton Rescue Squad team:
Thank you for fueling our day, supporting our center, and being true partners in public safety. We appreciate you more than words can say.

MercerCounty911

04/17/2026

A Heartfelt Thank You to Our Incredible Community Partners! 🌟

We are absolutely blown away by the generosity of our local businesses! Thanks to their incredible support, our daily giveaways have been a massive success, bringing so many smiles to our community.

It truly takes a village, and we are lucky to have one that steps up time and time again. Please join us in showing some love to these amazing sponsors. Whether you're looking for a great meal, a weekend adventure, or professional services, these are the folks who make our area a better place to live:

🎢 Adventure & Entertainment
Buffalo Trail: For providing top-tier outdoor experiences.
Brushcreek Holler Coaster: For adding some serious thrills to our prizes!
Lynn’s Drive-In: For the nostalgia and movie night magic.
Mountaineer Bowling: For keeping the local fun rolling.
Pipestem State Park: For giving the gift of West Virginia’s natural beauty.

🍔 Dining & Local Eats
Dolly’s Diner: For that classic home-cooked comfort.
The Railyard: For the great atmosphere and delicious bites.
Campestre: For bringing those amazing flavors to our winners.
Chili’s: For being a long-time supporter of community fun.
Chick-fil-A: For the world-class service and treats.
Cracker Barrel: For the cozy meals and country charm.
Starbucks: For keeping our community caffeinated and energized.

🍦 Sweet Treats & Specialty
Sweet Thingz: For making life just a little bit sweeter.
True Envy: For helping our winners look and feel their best.
Myra's flower Shop: Roses 🌹 thar brighten the center and now someone's home.
🛠️ Automotive & Home Essentials
Bland Street Auto: For keeping our community safe on the road.
Blue Ridge Runners: For the dedication and local support.
Tractor Supply: For being the backbone of our local hardware and farm needs.
Walmart: For providing such a wide variety of essential giveaway items.

Support those who support us! Next time you’re out and about, please stop by these businesses and thank them for their generosity. We couldn’t have done this without you!

Address

911 Shelter Road
Princeton, WV
24739

Telephone

+13044258911

Website

http://mercer911.com/

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