Healthcare Hospitality Network (HHN)

Healthcare Hospitality Network (HHN) HHN supports homes that help and heal to be more effective in their service to patients and families. Founded in 1981 and Incorporated in 1986.

The Benefits of Membership

Members of HHN become associated with nearly 200 houses nationwide and have access to a number of benefits including: access to the online resource library; Ask the Expert and webinar archive; member-initiated surveys, broadcasts, and discussions; peer support; house management systems; lodging referrals; national conference and regional workshops; Certified House Profe

ssional program; the industry's only nation-wide survey; Hospitality QuickStart program; and much more.

Have you heard of the Beryl Institute?Beryl is a global patient experience research organization. Their central insight ...
05/31/2026

Have you heard of the Beryl Institute?

Beryl is a global patient experience research organization. Their central insight is that patient experience isn’t just about the patient. It’s about the entire family unit.

Their research consistently shows that when patients and families are together and supported, outcomes improve and readmission rates decrease. That’s what hospitality houses do every day. Beryl validates what hospitality houses have always known: family-centered care drives better outcomes. Their research adds to the case we’ve been making for decades.

Where this gets concrete: the CMS TEAM Model now holds hospitals accountable for the 30 days after discharge. If a patient is readmitted, hospitals face financial penalties. Hospitality houses are part of how that risk gets reduced.

Put together, hospitality houses aren’t an amenity. We’re part of the healthcare continuum, with frameworks and data to back it up.

Want to dig in? Visit theberylinstitute.org and search CMS TEAM Model to learn more. HHN members can find a deeper summary in the Member Portal.

www.hhnetwork.org

From the Caregiving in the U.S. 2025 report by the National Alliance for Caregiving and AARP, presented by Yadira Montoy...
05/28/2026

From the Caregiving in the U.S. 2025 report by the National Alliance for Caregiving and AARP, presented by Yadira Montoya, Programs Director at NAC, in her March Ask the Expert session.

Full session recording and Research Spotlight summary available for HHN members. Learn more at info@hhnetwork.org.

2% of cost-effectiveness studies in health economics include impacts outside the healthcare sector, such as housing, edu...
05/26/2026

2% of cost-effectiveness studies in health economics include impacts outside the healthcare sector, such as housing, education, or criminal justice. When researchers measure whether a healthcare intervention is worth the cost, they almost never count these broader impacts.

Housing is the one that matters most for healthcare hospitality. Healthcare hospitality houses are housing, and the role housing plays in whether families can complete treatment is rarely part of how healthcare value gets measured.

From Kim DD, Silver MC, Kunst N, Cohen JT, Ollendorf DA, Neumann PJ. Perspective and Costing in Cost-Effectiveness Analysis, 1974-2018. PharmacoEconomics. 2020;38(10):1135.

Dr. Joey Mattingly, PharmD, MBA, PhD referenced this research in his February Ask the Expert session on the economic value of healthcare hospitality. HHN members can access the companion guide Making the Economic Case for Your Hospitality House through hhnetwork.org.

Hospitality houses aren’t an amenity. They’re part of the healthcare continuum.That was the framing Annie Bongiorno brou...
05/21/2026

Hospitality houses aren’t an amenity. They’re part of the healthcare continuum.

That was the framing Annie Bongiorno brought to HHN’s inaugural Spark Session this month. Annie is on the HHN board and serves as Executive Director of Altrusa Hospitality House in Green Bay ( ).

She named the challenge every house faces: how do we move from being seen as a charitable extra to being recognized as essential infrastructure for patient care? Her answer was to learn the language of hospital administrators. Outcomes. Readmissions. Patient experience scores. ROI.

Member houses across the country joined the conversation, sharing dedicated hospital liaisons, listening sessions, guest surveys, and hospital-at-home programs. The kind of peer exchange that makes HHN what it is.

HHN members can read the full Spark Session Summary in the Member Portal.

www.hhnetwork.org

From NAC and AARP’s Caregiving in the US longitudinal study (2015-2025), presented by Melina Pineyro, MPH, Senior Manage...
05/20/2026

From NAC and AARP’s Caregiving in the US longitudinal study (2015-2025), presented by Melina Pineyro, MPH, Senior Manager of Health Programs at the National Alliance for Caregiving, in her April Ask the Expert session on transplant caregivers.

Full session recording and summary available for HHN members. Learn more at info@hhnetwork.org.

Kathy’s House opened in 2001 in memory of Kathy Vogel Kuettner, a wife and mother who died of cancer the year before. To...
05/19/2026

Kathy’s House opened in 2001 in memory of Kathy Vogel Kuettner, a wife and mother who died of cancer the year before. Today, the house she inspired welcomes families from across Wisconsin and beyond, with 38 guest rooms on the Milwaukee Regional Medical Center campus, serving guests of all ages receiving care at any area hospital. Learn more at kathys-house.org, and follow along at .

From Owens, Okoye, Lilly, Ward, Lyons, and Mattingly’s A National Study of Lodging Organizations Supporting Patient and ...
05/18/2026

From Owens, Okoye, Lilly, Ward, Lyons, and Mattingly’s A National Study of Lodging Organizations Supporting Patient and Caregiver Access to Care in the U.S., published in the Journal of Community Health (2025).

HHN’s guide Making the Economic Case for Your Hospitality House includes the citation and guidance on using it in hospital, payer, and funder conversations. Members can access it through hhnetwork.org.

If a hospitality house wasn’t there, what would families do instead?It’s not a rhetorical question. It’s the one researc...
05/15/2026

If a hospitality house wasn’t there, what would families do instead?

It’s not a rhetorical question. It’s the one researchers ask to measure what a hospitality house is actually worth. The approach is called counterfactual analysis, and it’s the foundation of how the economic case for this work gets built.
Inspired by Dr. Joey Mattingly, PharmD, MBA, PhD, who joined us in February’s Ask the Expert session to walk through the economic value of healthcare hospitality. The full framework lives in HHN’s guide Making the Economic Case for Your Hospitality House, which members can access through hhnetwork.org.

Affiliate Spotlight: Hospitality HouseKeeper, from Non-Profit Software Corporation is one of HHN’s longest-standing Affi...
05/13/2026

Affiliate Spotlight:

Hospitality HouseKeeper, from Non-Profit Software Corporation is one of HHN’s longest-standing Affiliate Members.

HHK was founded by a software engineer who volunteered at a hospitality house and built the tool because he saw what staff needed. It is a 501(c)(3) nonprofit built specifically for healthcare hospitality houses.

The software handles guest and patient tracking, room and reservation management, wait lists, and customizable reporting. It is HIPAA-compliant and web-based. Setup, training, and ongoing support are included.

Several HHN member houses already rely on HHK every day.
Visit nonprofitsoftwarecorp.org to learn more, or find every HHN Affiliate Member at members.hhnetwork.org.

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