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Monday 7am - 3pm Tuesday 7am - 3pm Wednesday 7am - 3pm Thursday 7am - 3pm Friday 7am - 3pm

HandCraft Linen Services

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United States
Richmond, VA
HandCraft Linen Services

HandCraft Services offers the most innovative & highest-quality medical linen and apparel products. HandCraft Services was founded by John A. Nichols in 1969.

We are a family-owned and operated business that still values superior customer service and integrity – you’ll see it in our soft-touch, proactive customer service. He built a small dry cleaning business on the philosophy of always going the extra mile, one customer at a time. HandCraft continues to live out that philosophy today and our family business continues to grow as John’s sons, Keith, Jay, and Jeff, carry the torch forward. All our services and products comply or exceed Occupational Safety and Health Administration (OSHA), The Joint Commission (TJC), Centers for Disease Control and Prevention (CDC), Environmental Protection Agency (EPA) and state standards and regulations. We stay on the leading edge of new technology and set the pace for our industry. Our family-run business is environmentally-conscious and community-oriented. In addition to our industry-leading green initiatives, HandCraft supports our community, health systems, numerous charities, and much more every year. You can feel great about the high-tech, soft-touch company you’re working with and what we’re doing globally and locally.

10/22/2025

🩷 HandCraft PINK OUT THE PLANT - 2025! 🩷

This week, our teams in NC, VA, and WV came together for Breast Cancer Awareness Month, filling HandCraft's plants with every shade of pink to show our support for patients, survivors, and families impacted by breast cancer.

As a company that works closely with and supports the healthcare industry, we understand the importance of awareness, education, and early detection in saving lives. Our commitment to healthcare goes beyond providing clean linens. It’s about standing beside the caregivers, patients, and communities we proudly serve.

To everyone who showed up and stood out in pink, thank you for helping us raise awareness and honor those touched by breast cancer. Together, we make a difference. 💪🎀

10/21/2025

This week is International Infection Prevention Week (Oct 19–25), a reminder that prevention saves lives. At HandCraft, we back infection prevention with certified processes, third-party microbial testing, and close collaboration with hospital IP teams to keep healthcare linens hygienically clean. 🧼🚫🦠

Join us in standing up for infection prevention and learn more about this year’s IIPW initiative here: https://infectionpreventionandyou.org/?utm_source=newsletter&utm_medium=email&utm_content=Stand%20UPPP%20for%20Infection%20Prevention&utm_campaign=Marcomm%20%7C%20IIPW%20%20Week%202025%20%7C%209.30.25

10/17/2025

🌟 LEADERSHIP SPOTLIGHT 🌟

Meet Jason Goodman, Chief Financial Officer at HandCraft. 👏

Jason has been with the company since 2014, bringing his expertise as a licensed CPA and deep experience in auditing and tax compliance to lead all accounting and finance operations. Over his nearly 11 years, HandCraft has grown more than fivefold, transforming his role from wearing many hats to leading and empowering a talented team to do the same.

A proud VCU graduate, Jason lives in Richmond with his wife and two sons, both Hokies at Virginia Tech. He credits his dedicated team for helping keep HandCraft running smoothly as the business continues to evolve.

10/14/2025

HandCraft was honored to sponsor and attend March of Dimes’ Signature Chefs Feeding Motherhood event, an evening that raised over $208,000 to help moms and babies thrive.

Hearing stories like the Donaldson family’s reminds us how powerful community support can be. Their journey of strength and resilience is truly inspiring. Learn more about their story here: https://www.youtube.com/watch?v=kmDnDPr-7bo

Together, we can help ensure every mom and baby has access to the care they deserve. 💜 💙 💛

10/10/2025

🌟 LEADERSHIP SPOTLIGHT 🌟
Meet Joe McKeown, HandCraft’s Chief Operating Officer. With over 36 years in the laundry industry, Joe has done it all, from driving trucks and maintaining equipment to leading operations at the highest level.

Originally from Saskatchewan, Canada, Joe joined HandCraft in 2001 as a consultant, a role that quickly grew into a long-term career. By 2003, he became Operations Manager, and over the years helped guide HandCraft through major growth, including the opening of our second plant in 2008 and our third in 2019. Today, as COO, Joe continues to drive operational excellence while embodying HandCraft’s values of hard work, adaptability, and leadership.

👏 Thank you, Joe, for your dedication and impact on HandCraft’s success!

10/08/2025

Signs of great things ahead... literally! 🎉 Our Martinsburg WV plant is now proudly branded, and we’re thrilled to be part of the neighborhood.

10/03/2025

🌟 EXECUTIVE SPOTLIGHT 🌟
Today we're spotlighting Will Anderson, HandCraft's Chief Experience Officer. Will joined HandCraft in November 2024, leading our Service, Marketing, and Clinical Education teams. With eleven years of medical device industry and leadership experience, he’s been impressed by the generosity and support of colleagues across all departments.

What’s stood out most to Will is the complexity behind HandCraft’s operations and the teamwork it takes to make it all happen. Energized by the challenge, he’s proud to be part of such a dedicated, collaborative organization.

09/26/2025

🌟 LEADERSHIP SPOTLIGHT 🌟
Today we're highlighting our CHRO, Maggie Anthes. 👏
Daughter to HandCraft's President, Maggie is a Richmond native and graduate of St. Gertrude High School and the University of Virginia. Like many others in her family, Maggie began working at the company during school breaks. After starting her career in Baltimore, she returned home in 2015 as a Client Relations Specialist at HandCraft. In 2017, she moved into Human Resources as an HR Generalist when the department was just two people. Today, she serves as Chief Human Resources Officer, leading a team of five and supporting HandCraft’s continued growth.

09/24/2025

✨ Last week we celebrated EVS Week 2025 ✨ Honoring the incredible Environmental Services pros who keep healthcare spaces clean, safe & welcoming. At HandCraft, we share that same commitment - delivering hygienically clean linens & garments to support these healthcare environments. To show our appreciation, we provided gift cards as EVS staff enjoyed refreshments and snacks at their workplaces. A small thank-you for the big impact they make every day. Here’s to all EVS professionals - your work may go unseen, but it’s never unappreciated! 👏

09/22/2025

Last week, our Service team came together with leaders from our Operations, Transportation, and Executive teams for a two-day Service Summit.

Our priorities were the betterment of our people, our customers, and our business 🎯. Beyond the meetings, we built connections through team activities, including an escape room designed by our own Dyan Troxel, Director of Clinical Education. Thank you to everyone that played a role in the event's success!

09/05/2025

This week we’re highlighting our Chief Safety Officer, Kattie Dibert 👏.

Kattie officially joined HandCraft in 2016 as a Production Supervisor, though her connection with the company began much earlier. As the daughter of HandCraft’s President, Keith Nichols, Kattie spent her summers working at the plant and various dry-cleaning locations.

After her time in production, Kattie moved into HR, where she developed a strong passion for workplace safety. She eventually stepped into a full-time role as the Safety Coordinator.

Today, she serves as HandCraft’s Chief Safety Officer, proudly contributing to the company’s ongoing growth and success.

09/04/2025

MARTINSBURG, WEST VIRGINIA 📍
Coming November 2025… A brand new, state-of-the-art laundry. We’re almost at the finish line of getting this facility up and running, and big things are just around the corner... could a grand opening be next? Stay tuned!

Address

2810 Cofer Road
Richmond, VA
23224

Opening Hours

Monday	7am - 3pm
Tuesday	7am - 3pm
Wednesday	7am - 3pm
Thursday	7am - 3pm
Friday	7am - 3pm

Telephone

+18042304866

Website

http://handcraftservices.com/

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Our Story

We are a family-owned and operated business that still values superior customer service and integrity – you’ll see it in our soft-touch, proactive customer service. HandCraft Services was founded by John A. Nichols in 1970. He built a small dry cleaning business on the philosophy of always going the extra mile, one customer at a time. HandCraft continues to live out that philosophy today and our family business continues to grow as John’s sons, Keith, Jay, and Jeff, carry the torch forward.

All our services and products comply or exceed Occupational Safety and Health Administration (OSHA), The Joint Commission (TJC), Centers for Disease Control and Prevention (CDC), Environmental Protection Agency (EPA) and state standards and regulations. We stay on the leading edge of new technology and set the pace for our industry.

Our family-run business is environmentally-conscious and community-oriented. In addition to our industry-leading green initiatives, HandCraft supports our community, health systems, numerous charities, and much more every year. You can feel great about the high-tech, soft-touch company you’re working with and what we’re doing globally and locally.