UZURV

12/09/2025

METROLift, the Paratransit service of METRO in the Houston, TX region, focuses on providing a high level of service to its riders. We are thrilled to have been brought on as a partner for the program in their ongoing efforts to improve program efficiency and rider satisfaction.

Drivers on the UZURV network are what make these partnerships work. UZURV recruited a new, compliant fleet of providers in just 41 days, successfully launching on November 19th. Onboarding drivers includes drug and alcohol screenings to FTA standards, and guidance on how to provide appropriate and sensitive service to people with disabilities and older adults.

For more information read the full announcement of our launch here: https://uzurv.co/4pttyWp

11/26/2025

Happy Thanksgiving!
This Thanksgiving we want to thank our transit agency and program partners for all the effort they put into providing accessible transportation for everyone. It is our honor to work with you all.
We also want to thank the UZURV team members, especially those working during holidays, who work year-round to keep our programs running smoothly. In partnership with drivers and Wheelchair Accessible Vehicle providers we are able to provide services that connect riders with friends, family, medical appointments and employment – and just the freedom of transportation for citizens in their communities.

Thank you to everyone on this holiday working hard to provide mobility independence for everyone.

11/24/2025

Drivers often share that driving with UZURV affords them the opportunity to make a positive impact in their communities. Appreciating the opportunities to provide older adults and people with disabilities in their own communities with safe and accessible transportation.

Quote:
"Working with UZURV brings me genuine happiness. It’s not just about driving—it’s about making a difference. It’s rewarding to know that I’m not only providing transportation, but also comfort, safety, and dignity to those who need it most." - UZURV Driver

08/19/2025

We are glad to announce riders eligible for Metro Mobility in the Minneapolis Region will soon be able to choose UZURV as a transportation option for the Premium On-Demand (POD) same-day service for both ambulatory and riders requiring wheelchair accessible vehicles.

UZURV will begin launching the program on September 3rd. Drivers on the UZURV network are onboarded to provide sensitive and reliable service for Metro Mobility riders, including being prepared to exit the vehicle for assistance, requested by the rider, to and from the door. More information for riders about the new service can be found be visiting this information page: https://uzurv.co/3IRF4ul

Or read the program launch announcement here: https://uzurv.co/45D1cjI

08/13/2025

Brett and Veronica, had the opportunity to share their experiences with Central Ohio Transit Authority (COTA)’s Mainstream on Demand services, and how it has positively impacted their lives.

We are grateful for the opportunity to serve COTA and Mainstream on Demand riders across the Greater Columbus Region.

Watch Brett and Veronica share their stories below:
https://uzurv.co/4lsqoiP

https://uzurv.co/3JyaKF6

This Disability Pride Month, meet Brett — a COTA rider who found freedom, confidence and connection through our Mainstream service. His story is a powerful r...

07/25/2025

Tomorrow, July 26th marks the 35th anniversary of the signing of the landmark Americans with Disabilities Act (ADA). The ADA ended legal discrimination based on the presence of a disability in the areas of employment, programs and services provided by state and local governments, in places of public accommodation, and in the area of telecommunications.

The ADA also represented a promise to create a more accessible society, where all people (including those with disabilities), can participate and thrive. As President George H. W. Bush stated when he signed the ADA into law on July 26, 1990, “Every man, woman and child with a disability can now pass through once closed doors into a bright new era of equality, independence and freedom."

At UZURV, we celebrate this important day as an opportunity to reaffirm our commitment to keeping the ADA’s promise, and we salute everyone (including our transit agency and business partners, as well as countless individuals and community-based organizations across the country) who are working to achieve the freedom that comes with mobility independence for everyone.

The link below, the National Archives 25th anniversary page, includes a video of the entire ADA signing ceremony that is worth watching as we celebrate the law.

https://uzurv.co/4lFrPeP

07/23/2025

Pace is holding public hearings on proposed changes to the Taxi Access Program (TAP) and Rideshare Access Program (RAP) as part of the RTA’s 2025 ADA Paratransit Action Plan. Hearings will take place between July 24 and July 31 across six counties. The plan includes a proposed fare increase to $3.25 and a cap of 30 rides per month for TAP and RAP riders. It also formalizes free fixed-route rides for ADA-certified riders—a change already implemented by Pace in 2024.
Individuals can provide input at the hearings or submit comments online, by email, phone, or mail. All comments must be received by 5:00 p.m. on August 1, 2025, to be included in the official record and considered by the RTA.
For full details, hearing locations, and to submit comments, visit:
https://www.pacebus.com/news/public-hearings-proposed-changes-tap-and-rap

05/28/2025

Accessibility needs vary from person to person—there is no one-size-fits-all solution. This is why UZURV riders have the choice to book by phone, through their transit program, or the booking function in the UZURV Ride app.

Several of our innovative transit agency partners offer same-day, on-demand rider choice programs for their paratransit riders. Riders have played a central role in the development of the accompanying UZURV Ride app, leading to new features such as ride subscriptions, flexible fare collection methods, and real-time ride tracking, so it’s no wonder that it earns high praise from riders.

To learn more about the app, go here: https://uzurv.co/4mEv476

05/17/2025

Today is the 8th anniversary of UZURV’s founding, which began because of the innovative thinking of GRTC, right here in Richmond, VA. The agency saw the high level of service our drivers provided, how delighted the riders were, and by leveraging UZURV, GRTC could realize significant savings for its Paratransit programs.

Since then, our transit agency partners across the country have been integral in guiding improvements to our services, and by listening to the feedback of riders, we have adapted the TNC model to serve them.

All along, the work of our mission has been done by our amazing network of UZURV providers and partners - the drivers. Ned Freeman, our CEO, thanked our drivers with the email below, and from everyone at UZURV, we echo it - “Thank you for what you do!”

05/15/2025

Hanover County Government, VA, has launched the UZURV Ride app for its Hanover DASH specialized transportation program for older adults and people with disabilities.

With the app, Hanover riders can book rides in advance or same day, monitor their trips, and mark preferred drivers as favorites.

Hanover DASH is an innovative program that operates 7 days a week and allows riders to travel anywhere within the 474 square mile county and for rides that end up to 7 miles outside Hanover. UZURV provides ambulatory and wheelchair accessible vehicle trips, door-to-door service, all with an FTA-compliant network of drivers.

Watch WTVR CBS 6 News’s quick coverage here: https://uzurv.co/3FbitHu

Note: while the app is free, the rides do have a fare.

Hanover DASH launches new app for scheduling accessible rides

05/01/2025

The VisionServe Alliance (VSA) Leadership Conference has wrapped up and we were honored to be first-time attendees and sponsors. The staff have pulled in fantastic speakers and facilitated sessions on leadership for attendees.

We've learned so much from all the leaders in the blind and low vision services and advocacy community - many actively addressing transportation challenges in their communities.

Our Senior Director of Policy and Stakeholder Engagement, Ron Brooks, provided attendees a primer on the transit industry with a call for, and tips to, organize advocacy at a local level in his presentation entitled, "Innovative Advocacy for Accessible Public Transportation."

We look forward to continuing these important conversations at our exhibitor table, and onward past the conference. A well-deserved congratulations and thanks go to the VSA Staff for a great event.

04/24/2025

The VisionServe Alliance is an umbrella group of more than 130 organizations across the country, all gathered around improving the lives of people with vision loss. Next week Ron Brooks, Allyson Steele, and Steve Cummings are heading to Scottsdale, Arizona, to attend their annual leadership conference.

We are proud to be a sponsor of the great conference the staff has pulled together for this year’s program. For example, Ron is presenting a session on Tuesday afternoon entitled: “Innovative Advocacy for Accessible Public Transportation.”