05/07/2026
Updated Client Policies & Expectations
As A Kneaded Therapy continues to grow, I’ve made a few updates to my client policies and expectations.
These updates are not meant to feel harsh or impersonal. They are here to protect the time, preparation, and care that goes into every appointment, while also creating a clear and graceful path forward if something does not go as planned.
Life happens. Schedules shift. Sometimes appointments are missed, canceled late, or require a little extra guidance afterward. My goal is not to shame or immediately sever the relationship, but to offer clear expectations, accountability, and a way to repair the ongoing business relationship when possible.
The updated policies include professional conduct, cancellations, no-shows, late arrivals, urgent or after-hours appointments, and refunds.
Thank you for respecting the structure that allows this space to remain calm, professional, and client-centered.
I look forward to your next massage.
A Kneaded Therapy
Where experience meets elegance
Welcome to A Kneaded Therapy – Your Destination for Relaxation, Pain Relief, and Wellness