07/15/2025
📞✨Whether you're catching up with a friend or managing your healthcare, clear phone communication can make all the difference. Here are some best practices—and what to do when the message gets muddled.✨📞
✅ Best Practices for Clear Phone Communication:
🔹 Speak Clearly & At a Comfortable Pace
Phones can distort sound. Speaking slowly and clearly helps your message come through.
🔹 Minimize Background Noise
Step away from loud environments when possible—background noise can overwhelm the conversation.
🔹 Repeat Key Information
Phone numbers, appointment times, or addresses? Say them twice to make sure they’re heard correctly.
🔹 Ask for Clarification
If something isn’t clear, it’s okay to say:
🗣️ “Could you repeat that, please?”
🗣️ “Just to confirm, did you say Tuesday at 2:15?”
🔹 Use Active Listening
Let the other person finish speaking. Then respond with a quick summary to show understanding:
🗣️ “So you’re recommending we follow up in 6 months?”
_____
🧠 When There’s a Communication Breakdown:
Advocate for Yourself
🔸 Say What You Need
If you’re having trouble hearing or understanding, speak up kindly:
🗣️ “I’m having a hard time hearing you—could you speak a bit more slowly?”
🗣️ “There’s some background noise on the line. Would you mind repeating that?”
🔸 Don’t Pretend to Understand
It’s okay to say, “I didn’t catch that last part,” or “Can you clarify what you meant?”
🔸 Ask for an Email or Written Follow-Up
When in doubt, request a summary in writing to avoid confusion:
✉️ “Would you mind emailing the details just to make sure I have everything right?”
💬 Clear communication builds trust, reduces mistakes, and makes everyone feel heard.
If you're someone with hearing loss or find phone conversations challenging, you’re not alone—and there are tools that can help. Captioned phones, phone amplifiers, or assistive apps might be part of the solution. Talk to your hearing care provider (👋) about your options!