08/21/2025
NORCAL SERVICES FOR DEAF AND HARD OF HEARING
JOB ANNOUNCEMENT
POSITION: EXCEL Program Coordinator/Direct Support Professional
STATUS: Full-Time
LOCATION: Sacramento
PAY RANGE: $39,109-$43,117 Annually + Comprehensive Benefits Package
Make a difference, build equal access, and job opportunities in our community!
Consider a career at NorCal, apply to join the NorCal team today!
Interested Applicants should send cover letter and resume to: jobs@norcalcenter.org
POSITION SUMMARY Coordinate and provide supervision of the day program for Deaf+ adults who are Alta Regional Center consumers. The DSP is responsible for providing instruction to the consumers with intellectual and developmental disabilities. Services provided may be with one consumer or in a small group.
ESSENTIAL FUNCTIONS
• Develop and provide program information and tours to prospective consumers and their families, and other interested parties. Process enrollment and intake; Provide monthly progress reports; maintain confidential consumer files. Responsible for the ongoing development, monitoring, and maintenance of consumers’ Individual Service Plan (ISP) objectives as well as the review and communication of such plans on an ongoing basis with co-workers.
• Records Management: Maintain accurate client attendance records. Prepare monthly billing for program. Complete documentation of consumers’ daily case notes, program attendance, and monthly progress reports in a timely manner.
• Oversee program operations (i.e., office supplies, program schedule) and communication (i.e., ALTA case coordinators, transportation services). Ensure compliance of staff to consumer ratio and all other licensing requirements. Conduct annual meetings for each consumer, their case worker and their family or other support system. Adhere to the Mandated Reporting requirements and emergency procedures: i.e., special incident reports, phone calls, email, and any necessary documents. Conduct self in a professional manner when interacting with consumers, families, employees, and members of the community.
• Supervise staff in accordance with agency policies and procedures. Conduct annual performance evaluations and provide training as needed. Conduct regular department meetings with staff.
• Conduct 45-day assessment of new consumers to determine if consumer is appropriate for program; Develop appropriate curriculum and plan for daily group activities. Assist consumers in the community by use of public transportation to engage in volunteer opportunities and community integration. Utilize a Person-Centered Thinking approach to support all individuals in the program according to their needs and/or desires. Demonstrate awareness and understanding of consumer rights and communicate with all individuals in a positive and respectful manner.
EDUCATION
Coursework in Social Work/Deafness/Special Education or related human service field OR equivalent professional experience working with developmentally delayed (Deaf+) adults who are deaf or hard of hearing required.
CERTIFICATIONS & LICENSES
Valid California Driver License and auto insurance as required by law. CPR/First Aid certification (class will be provided by NorCal if not currently certified).
QUALIFICATIONS
Knowledge of California Code of Regulations Titles 17 and 22, and the Lanterman Act desired. Communication Skills: Ability to write correspondence and maintain consumer files. Ability to effectively communicate in diverse functional and communication levels by using American Sign Language, gestures, and visual aids. Demonstrate patience and empathy to consumers. Possess strong on-going communication with consumers, support network, office staff and supervisor. Interpersonal Skills: ability to have positive working relationships with co-workers, consumers, vendors, parents, and volunteers. Computer Skills: Knowledge and experience in using Internet, Microsoft Word, Excel, Outlook, and PowerPoint. Planning/Organizing: Ability to prioritize and plan own work activities; work with minimal supervision. Strong problem solving and detail-oriented skills. Ensure that consumers are provided with the highest quality of services and established program goals/objectives are met in a timely manner. Other Requirements: must be willing to go on outings on weekly basis and use public transportation.
Benefits:
NorCal offers comprehensive benefits package with options for you and your family including:
• Paid time off, paid holidays
• Health, dental, and vision insurance for employees with options for family coverage
• AFLAC supplemental insurance plans
• 401(k) retirement plan
• Mileage reimbursement for qualified work travel
• Smart phone reimbursement
• Disability and live insurance options
• Flexible spending accounts for medical and childcare
• Employee Assistance Program (EAP)
Interested Applicants should send cover letter and resume to: jobs@norcalcenter.org
