10/24/2025
At BeInRev Medical Solutions we often see practices collect a “standard copay” at check-in, only to find later via the EOB that the patient actually had no payment responsibility for that service.
Here’s one recent real-life example: a podiatry patient came in, the front desk collected the usual copay shown on the card. After the claim processed the explanation of benefits showed zero owed by the patient. Why? Because the benefit for that specialty visit carried no copay (for that plan) and the deductible/coinsurance didn’t apply.
This kind of mismatch creates more work: reversing collections, explaining to patients, and potentially eroding trust. The better route: verify both eligibility and the benefit details for that exact service type before collecting.
If your practice has ever wondered “why did we collect when the patient owed nothing?”, you’re not alone — and it’s fixable.