04/13/2026
This week, the Auglaize County Sheriff’s Office joins agencies across the country to recognize the "thin gold line"—our Public Safety Telecommunicators.
They are the calm voice in the dark, the first point of contact during your worst moments, and the lifeline for our deputies in the field. While they are often out of sight, they are never out of the fight.
History of National Public Safety Telecommunications Week
National Public Safety Telecommunications Week was founded to honor the Telecommunication Personnel dedicating their lives to Public Safety. It was a local initiative that was initially set up in 1981 by Patricia Anderson of Contra Costa County California, which later went on to become a Nationwide, week-long event.
There’s quite an interesting backstory that marked the establishment of the week. It goes something like this: Sheriff Rainey of Contra Costa County wanted to treat all his administrative staff (then called secretaries) to lunch one afternoon, to show appreciation for their work, but did not realize that the administration’s lines should never go unanswered during business hours.
At that time, it was a practice to forward all administration lines to dispatch after business hours, but that day Sheriff Rainy bought them lunch. The whole Administration Department pushed their calls to dispatch at 11 am and recklessly left the building.
The dispatchers were shocked to receive a higher-than-usual volume of calls. The supervisor called the admin department to find out what the problem was, only to have the calls routed back to him because all of them had gone out for a feast! Angered, the supervisor sent a dispatcher to the admin department to see what was going on.
The Dispatcher came back to tell the supervisor that the entire building was vacant. Although the staff came back at 1 pm and disconnected the auto-forward feature, a long-time dispatcher, Patricia Anderson walked over to the administration side to give Sheriff Rainey an earful of what the dispatchers had gone through for two hours straight.
An hour later, on the same day, a sheepish Sheriff Rainey walked into the dispatch department with a giant cake decorated with the words “Happy Dispatcher Week,” launching an initiative that has now culminated into National Public Safety Telecommunications Week.
“As we express our gratitude, we must never forget that the highest appreciation is not to utter words but to live by them.”
~ John F. Kennedy
To our Auglaize County dispatchers: Thank you for your composure, your skill, and for being the heartbeat of our emergency response.
Please join us in the comments below to thank a dispatcher!
History provided by APCO International