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Priority Dispatch Corp.

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Salt Lake City, UT
Priority Dispatch Corp.

Providing IAED Police, Fire, and Medical Protocols in ProQA software to 4,131+ Emergency Comm Centers

09/24/2025

📞 “The trauma impact of those calls is almost nothing, because we have a protocol to get us through it.”

Jonathan Flynn, Training & Compliance Specialist at Allina Health EMS, shares how Protocol 41: Caller in Crisis (1st Party Only) is changing the way Emergency Dispatchers handle some of the most stressful and emotionally charged calls—mental health crises.

Since implementing Protocol 41, Jonathan has seen the difference: Emergency Dispatchers feel supported and no longer walk away from calls asking “how do I deal with this?”

👉 Watch his testimonial to see how Protocol 41 helps protect the mental health of Emergency Dispatchers.

***dePrevention

09/23/2025

“It’s easier to train people. It’s easier to retain people.”

Brandon Miller, Executive Director of Illinois Valley Regional Dispatch, shares how structured training—including Protocol 41: Caller in Crisis—has improved onboarding and calltaking at his center.

With staffing challenges facing 911 centers worldwide, tools that support dispatchers from day one make a real difference.

That's why adopting Protocol 41: Caller in Crisis (1st Party Only) is so important—it empowers Emergency Dispatchers to handle difficult mental health calls.

🎥 Watch his full testimonial.

09/22/2025

🗣️ “I feel as if they are now armed better to deal with first party callers in crisis. The Emotional Control Tool is one of the most impactful things that’s been put in the protocol… because a lot of times, especially with the dispatchers, they don't always know what to say.”
– Brandon Miller, Executive Director, Illinois Valley Regional Dispatch

Emergency Dispatchers are often the first, first responders for individuals in mental health crises. Protocol 41: Caller in Crisis (1st Party Only) equips dispatchers with practical tools to manage highly emotional calls.

By using the Emotional Control Tool, Emergency Dispatchers can navigate tense conversations, establish trust, and guide callers to the support they need.

On a call where every word can make a difference, having structured guidance helps Emergency Dispatchers respond with confidence, compassion, and effectiveness.

***dePrevention

09/22/2025

Mental health matters—for community members, on-scene responders, and Emergency Dispatchers alike. That’s why Cincinnati Emergency Communications Center made it a priority to build a strong peer support program to empower their staff.

What makes this program stand out?

• Peer-led support: Team leaders and members—which are chosen by Emergency Dispatchers themselves, not management—start real and honest conversations about working in emergency response.

• Leadership backing: While the heart of the program is peer-to-peer connection, success also comes from management’s support.

• Resources: The program uses questionnaires, check-ins, and outside community resources to make sure no one is left behind.

• Continuous improvement: The team is always learning, adapting, and finding new ways to help.

This program has helped Emergency Dispatchers feel more connected and supported— strengthening resilience, reducing stigma, and reminding them they’re never alone.

Cincinnati’s journey shows that building a culture of mental wellness takes time, effort, and human connections. It’s not about being perfect—it’s about making progress, supporting each other, and ensuring everyone has someone to talk to.

How is your agency supporting staff mental health? Let’s keep the conversation going! 💬💙

09/19/2025

Not everybody naturally knows what to say to somebody in a mental health crisis. That’s why Protocol 41: Caller in Crisis (1st Party Only) is changing the game for Emergency Dispatchers.

Jonathan Flynn, Training & Compliance Specialist at Allina Health EMS, shares how Protocol 41 equips dispatchers with structured, step-by-step instructions for some of the most difficult calls they’ll ever take.

Instead of relying only on instinct or personal experience, dispatchers can follow Protocol 41 to:

✅ Calm and reassure callers in crisis
✅ Guide safe actions to reduce immediate danger
✅ Partner with medical and law enforcement responders effectively
✅ Provide compassionate, consistent care every time

By giving Emergency Dispatchers the words, tools, and confidence they need, Protocol 41 helps save lives while supporting the first, first responder at the other end of the line.

🎥 Hear Jonathan’s perspective in this testimonial.

09/18/2025

🗣️ “It's really important for us to have the tools we need in the dispatcher toolbox to make sure that they are equipped when someone does call in, especially first party in the middle of a crisis.”
—Brandon Miller, Executive Director, Illinois Valley Regional Dispatch

Protocol 41: Caller in Crisis (1st Party Only) is designed to give Emergency Dispatchers clear, structured guidance when answering calls from people experiencing suicidal thoughts, severe anxiety, or other mental health crises.

Instead of leaving dispatchers to rely on instinct alone, Protocol 41 provides:

✅ Questions to assess the situation
✅ Supportive language to stabilize the caller
✅ Clear pathways for connecting callers to 988 when appropriate

Because when someone reaches out in their darkest moment, Emergency Dispatchers need more than instinct—they need tools they can count on.

#988 ***deAwarenessMonth

09/17/2025

Empower your Emergency Dispatchers during Su***de Prevention Month

Your EMDs face some of the toughest calls imaginable. Protocol 41: Caller in Crisis (1st Party Only) equips them with the training and tools to respond with both confidence and compassion.

Since its implementation, Jonathan Flynn, Training and Compliance Specialist at Allina Health Emergency Medical Services, shared a remarkable outcome:

💬 “Now we have a way to deal with [callers in crisis]. The trauma impact of those calls is almost nothing [with Protocol 41], because we have a protocol to get us through it. I have yet to have a staff member come to me saying, hey, I had a really bad first-party mental health call, and I don't know how to deal with it.”

What’s in the training: 4 self-paced modules (~1 hour each)

✅ Caller in Crisis Essentials
✅ Using the Emotional Control Tool
✅ Hands-on practice with Protocol 41
✅ Building Emotional Resilience

Help your team support suicidal callers—and protect their own mental health.

🔗 Activate Protocol 41 today
https://bit.ly/4p5HHJD

***dePreventionMonth

09/16/2025

Do your Emergency Dispatchers know what to say to a caller in a mental health crisis?

On this special episode of Tell Me Exactly for Su***de Prevention Month, Meridith sits down with Brandon Miller and John Ferraro to talk about their agencies’ experience implementing Protocol 41: Caller in Crisis.

Built to support Emergency Dispatchers during mental and behavioral health calls, Protocol 41 is making a difference in agencies across the nation.

💬 Brandon Miller, Executive Director of Illinois Valley Regional Dispatch, shares:
“They [EMDs] love it. It arms them with the tools they need to be able to help somebody when they’re in crisis calling 911.”

🎧 Listen now: https://bit.ly/3IcyazR

09/15/2025

Want to reduce your legal exposure and improve outcomes in your community?

✅ Implement a protocol-based emergency calltaking system
✅ Apply a quality assurance and quality improvement program
✅ Provide training, certification, and continuing education
✅Ensure Emergency Dispatchers can provide Pre-Arrival Instructions
✅Use scripted instructions, not guidelines or prompts

Priority Dispatch offers a comprehensive system that ensures dispatchers follow a validated process—from identifying the chief complaint to delivering potentially lifesaving Pre-Arrival Instructions.

📞 Call (800) 363-9127 and ask for a Regional Account Manager to learn more about how Priority Dispatch can reduce your legal risk.

09/13/2025

Did you know that an estimated 99% of callers still dial 9-1-1 in a mental health emergency rather than 9-8-8?

That's why it's so important to give Emergency Dispatchers the tools they need to handle these high-stakes calls. Without the proper training, Emergency Dispatchers can feel lost, overwhelmed, and unsure of what to say to de-escalate a situation.

Enter Protocol 41: Caller in Crisis (1st Party Only)—the first and only emergency dispatch protocol designed specifically for first party suicidal callers that includes specialized training. Protocol 41 has already been making a significant impact just one year after its launch.

✅ Provides Emergency Dispatchers with structured, research-based guidance
✅ Helps callers create distance from weapons and find safety
✅ Supports Emergency Dispatchers in reducing stress and improving confidence
✅ Already credited with confirmed saves in the field

As Meghan Monaco, a Quality Assurance Manager at Hendricks County Communications Center shared: “We have three confirmed saves due to the use of Protocol 41. Our Law Enforcement partners have also expressed praise, including a commendation for a dispatcher and a save that was a direct result of Protocol 41.”

👉 Read more about Protocol 41 and its impact here: https://bit.ly/4gslLEI

***dePreventionMonth #911

09/12/2025

🚨 Yesterday, our team had the privilege of learning directly from Dr. Jeff Clawson, our CEO who is called the "Father of Modern Emergency Dispatch," during the revived National Executive/Leadership Course.

This course was not just about the evolution of emergency dispatch and the adversity Dr. Clawson and his collaborators faced in the early days (some of which continues to this day) it was about the "Why" of every dedicated emergency dispatch professional and their pursuit of excellence that our companies still champion today.

Dr. Clawson captivated all of us with his passion for continued improvement in emergency dispatch even after all he's accomplished over the last 45+ years.

In the course he walked us through:

✅ The foundational philosophy and purpose of EMD
✅ Legal and operational risks—and why protocols matter
✅ The role of QA/QI in continuous improvement
✅ Debunking common misconceptions in emergency dispatch
✅ The future of our industry: national standards, technology, and strategies to improve protocol adoption

When asked about his vision for the next decade of emergency dispatch—and how we can continue advancing the science of dispatch while saving more lives through innovation, compliance, and the highest standards of care—Dr. Clawson replied: “One nation, one number, one protocol.”

We're proud to stand alongside agencies and professionals worldwide in pursuit of his vision for each country and nation!

09/12/2025

Today, we had the privilege of celebrating Jeff Williams from our Security team as he begins his well-deserved retirement. 🎉

For the past 9 years, Jeff has been a steady presence—dedicated to keeping our workplace safe and always willing to go above and beyond. His commitment and kindness have made a lasting impact on all of us.

Thank you, Jeff, for your years of service. We’re grateful for everything you’ve done and wish you nothing but the best in this next chapter!

Address

110 S Regent Street, Ste 500
Salt Lake City, UT
84111

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Telephone

(801) 363-9127

Website

http://prioritydispatch.net/

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