Priority Dispatch Corp.

Priority Dispatch Corp. Providing IAED Police, Fire, and Medical Protocols in ProQA software to 4,131+ Emergency Comm Centers

02/28/2026

“Using the Pre‑Arrival Instructions helps us know that we are doing the right thing for everybody every single time.”
— Marcy Kearns
Quality Assurance Coordinator, REMSA

Pre‑Arrival Instructions (PAIs) give Emergency Dispatchers the confidence to guide callers from start to finish—whether they have a medical background themselves or not. Backed by international validation, PAIs ensure every call follows a proven approach focused on delivering the best possible outcome.

When you know the protocol works, you know you’re doing everything you can—for every caller, every time.

We’re proud to be a sponsor of the International Academies of Emergency Dispatch’s NAVIGATOR, being held this April in L...
02/26/2026

We’re proud to be a sponsor of the International Academies of Emergency Dispatch’s NAVIGATOR, being held this April in Las Vegas.

NAVIGATOR brings together emergency dispatch professionals from across the globe for high-quality education, leadership growth, and meaningful connection. It’s an event designed specifically for those in public safety — and we’re honored to be part of it.

If you haven't registered yet you should sign up today: https://bit.ly/4bhant9

We'll see you there!

Yancey County 911’s new Emergency Fire Dispatch (EFD) system is already proving its value.Just days after go‑live, Yance...
02/26/2026

Yancey County 911’s new Emergency Fire Dispatch (EFD) system is already proving its value.

Just days after go‑live, Yancey County Emergency Communicators used EFD protocols to guide a caller through a residential structure fire — including critical Pre‑Arrival Instructions to close a bedroom door. According to Pensacola Fire Department Chief Derek Murphy, that single action likely slowed the fire’s spread and may have saved much of the home.

This is exactly why structured, evidence‑based protocols matter. With EFD, call takers are equipped to gather essential information quickly and provide potentially lifesaving instructions while responders are on the way. They’re not just dispatching help — they’re becoming the first link in the chain of survival.

A special commendation goes to Emergency Communicators Re*****on Pate and Jessica Schofield for their professionalism and quick action during the call, and to Director Gina Duncan for her leadership in bringing EFD to Yancey County.

The community is already safer because of your work, Yancey County!

🚑 What is MPDS—and why does it matter?The Medical Priority Dispatch System (MPDS) is the gold standard for medical call ...
02/26/2026

🚑 What is MPDS—and why does it matter?

The Medical Priority Dispatch System (MPDS) is the gold standard for medical call triage, giving Emergency Medical Dispatchers a structured, proven way to prioritize emergencies and deliver potentially life‑saving instructions before responders arrive.

With standardized questioning, Determinant Codes, and built‑in Pre‑Arrival Instructions, MPDS helps ensure callers receive the same high level of care—every time, on every call.

✨ Why centers rely on MPDS:
• Consistent, evidence‑based calltaking
• More accurate prioritization
• Safer responses with fewer unnecessary lights‑and‑siren responses
• A strong foundation for quality assurance and continuous improvement

For Emergency Dispatchers, MPDS isn’t just a protocol system—it’s the support you need to guide callers through some of their worst moments and help responders do their best work.

Schedule your MPDS demo today: https://bit.ly/3DMG3JF

Protocols aren’t about reading from a script.They’re about confidence under pressure.When Emergency Dispatchers follow s...
02/24/2026

Protocols aren’t about reading from a script.

They’re about confidence under pressure.

When Emergency Dispatchers follow structured, research‑backed protocols, they know the questions they’re asking — and the instructions they’re giving — are proven to help callers when it matters most.

Because even if you forget, you have confidence the protocol never will.

What happens after your agency earns ACE?On the latest episode of Tell Me Exactly, Meridith sits down with Gary Galasso ...
02/23/2026

What happens after your agency earns ACE?

On the latest episode of Tell Me Exactly, Meridith sits down with Gary Galasso and Chris Bradford to talk all things agency accreditation—plus how to keep momentum going once you achieve Accredited Center of Excellence (ACE) status with the IAED.

If accreditation is on your radar (or already behind you), this episode is packed with insight you won’t want to miss.

🎧 Tune in: https://bit.ly/4b6yzPK

02/20/2026

💬 “It feels like a friend is trying to help another friend that’s in crisis.”

That’s how Meghan Monaco, Quality Assurance Manager at Hendricks County Communications Center, describes the difference Protocol 41: Caller in Crisis (1st Party Only) can make.

In one confirmed save, a 15-minute call gave the Emergency Dispatcher the structure to keep connection, de-escalate, and help the caller separate from weapons—something Meghan says may not have been as possible without Protocol 41.

Ever wonder why 911 asks so many questions? It’s not to slow things down—it’s to accurately assess the situation, provid...
02/20/2026

Ever wonder why 911 asks so many questions? It’s not to slow things down—it’s to accurately assess the situation, provide potentially lifesaving instructions, and ensure first responders arrive prepared.

This article explains how trained telecommunicators and evidence-based Priority Dispatch protocols can help save lives—often before help even arrives.

Read more here: https://bit.ly/4rXp7DQ

📍 Greene County 911 in east‑central Georgia is live with EMD Protocols!With these protocols in place, Greene County’s ca...
02/19/2026

📍 Greene County 911 in east‑central Georgia is live with EMD Protocols!

With these protocols in place, Greene County’s call takers now have proven, structured guidance to gather consistent, critical information from every medical call and ensure the right response is sent—while also delivering clear, potentially lifesaving instructions to callers in need.

The team wasted no time getting to work. Their first EMD call came in at 9:11 AM, just minutes after go‑live—a Protocol 33 Interfacility/Transfer—and it was handled beautifully. Shortly after, they took a Protocol 29 motor vehicle accident, continuing to show confidence, professionalism, and care from the very start. 💛🎧🚑

Great job, Greene County E911—your community is in excellent hands.

When a caller is experiencing suicidal ideation, the words we use—and how we use them—matter.Protocol 41: Caller in Cris...
02/19/2026

When a caller is experiencing suicidal ideation, the words we use—and how we use them—matter.

Protocol 41: Caller in Crisis (1st Party Only) gives Emergency Dispatchers:

• Direct, compassionate language
• Tools to calm and connect with callers
• Flexibility to adapt to each unique crisis
• Confidence during the most emotionally intense calls

Developed over seven years with leading suicide‑prevention experts, Protocol 41 helps Emergency Dispatchers support callers with empathy while help is on the way.

🔗 Learn more: https://bit.ly/3OhrnYm

The San Juan County Communications Authority in Aztec, NM is live with EPD!With this system in place, San Juan County Em...
02/18/2026

The San Juan County Communications Authority in Aztec, NM is live with EPD!

With this system in place, San Juan County Emergency Dispatchers now have proven EPD protocols to help them gather consistent, critical information from every call and send the right response—right from the start.

Beyond dispatching, these protocols empower Emergency Police Dispatchers to provide callers with potentially lifesaving Pre-Arrival Instructions while help is on the way. That includes guidance for emergencies such as kidnappings, robberies, and domestic violence, among others.

The team took their first call for a vehicle collision, navigating the EPD protocols with professionalism, skill, and confidence.

San Juan County, your community is in good hands. 🚓

What are Dispatch Steering Committees (DSC) and Dispatch Review Committees (DRC)?How do they differ—and how can agencies...
02/18/2026

What are Dispatch Steering Committees (DSC) and Dispatch Review Committees (DRC)?

How do they differ—and how can agencies use them most effectively?

In this recent episode from the Tell Me Exactly podcast, Jose Rodriguez and Allen Siorek join Meridith to break down everything you need to know about:

• The purpose of DSCs and DRCs
• How each committee supports system performance
• Practical ways agencies can leverage both for meaningful oversight and improvement

If you’re working to strengthen governance, accountability, or collaboration in your communications center, this episode is a must‑listen.

🎧 Listen now: https://bit.ly/46V0nnE

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