Priority Dispatch Corp.

Priority Dispatch Corp. Providing IAED Police, Fire, and Medical Protocols in ProQA software to 4,131+ Emergency Comm Centers

Ever wonder why Emergency Priority Dispatch protocols look the way they do?Color, bolding, symbols, and formatting aren’...
04/10/2026

Ever wonder why Emergency Priority Dispatch protocols look the way they do?

Color, bolding, symbols, and formatting aren’t aesthetic choices — they’re intentional design features that guide Emergency Dispatchers under pressure. From early MPDS cardsets to today’s ProQA software, every visual element serves a purpose: speeding recognition, reducing cognitive load, and supporting safe, consistent decisions.

This article explores how decades of research, usability science, and even color psychology shape protocol design — and why those details make a difference worldwide.

👉 https://bit.ly/4sva842

When someone calls emergency services, they’re often having one of the worst days of their life.They deserve calm guidan...
04/10/2026

When someone calls emergency services, they’re often having one of the worst days of their life.

They deserve calm guidance, clear instructions, and care that’s consistent—no matter who answers the phone.

That’s why emergency dispatch protocols matter. They help ensure every caller receives the same standard of care, every time—based on research, best practices, and real‑world experience.

Because behind every call is a person who needs help—and they deserve the best possible care from the very first point of contact.

We had a great time participating in the 911der Women, Inc. 5K, enjoying blue skies, sunshine, and employees coming toge...
04/09/2026

We had a great time participating in the 911der Women, Inc. 5K, enjoying blue skies, sunshine, and employees coming together—both in person and virtually. It was a fun, energizing way to connect with one another while showing up for the 911 community.

911der Women began as a small Facebook group during the pandemic. Today, it has grown into a powerful network of nearly 20,000 members supporting women working in 911.

Their mission focuses on strengthening and empowering 911 professionals through training, mentorship, wellness, and career development. With women making up 85% of the 911 workforce but holding fewer than 40% of leadership roles, this work plays a critical role in the future of emergency communications.

We’re grateful to be part of this effort and to stand alongside the professionals who serve our communities every day. Learn more or get involved at www.911derwomen.com.

Time matters in a medical emergency—and help can start before responders arrive.With the Medical Priority Dispatch Syste...
04/08/2026

Time matters in a medical emergency—and help can start before responders arrive.

With the Medical Priority Dispatch System (MPDS), Emergency Dispatchers are guided through scientifically validated protocols that help them ask the right questions, gather critical details, and provide potentially lifesaving Pre‑Arrival Instructions.

From CPR and childbirth to stroke recognition and bleeding control, MPDS helps bring calm, structure, and confidence to some of the hardest calls.

Today marks an important milestone for the City of Roanoke 911 in Virginia as they officially went live with Priority Di...
04/08/2026

Today marks an important milestone for the City of Roanoke 911 in Virginia as they officially went live with Priority Dispatch Emergency Medical Dispatch (EMD) Protocols at 9:40 a.m.

Just minutes later, the team successfully received and processed their first call—an unconscious patient (Protocol 31)—demonstrating their readiness and commitment to delivering consistent, evidence‑based care from the very first call.

Located along the Roanoke River in the heart of the Blue Ridge Mountains, Roanoke—known as the Star City—serves a population of approximately 315,000. With 44 dedicated professionals handling an annual call volume of more than 209,000 calls (9th highest in Virginia), this team plays a critical role in supporting their community every day.

Roanoke 911’s transition to a data‑driven EMD system reflects a shared goal with agencies across the country: ensuring callers receive the same high level of care, responders receive better information, and help is sent—accurately and efficiently—when it matters most.

We congratulate the entire Roanoke 911 team on their hard work, training, and successful go‑live. 👏

🔗 Learn more about Roanoke 911’s move to evidence‑based dispatch in this local news story:
https://bit.ly/4caqwRv

Good morning from Greeley, Colorado—where Weld County Regional Communications is officially live with Fire and Police di...
04/07/2026

Good morning from Greeley, Colorado—where Weld County Regional Communications is officially live with Fire and Police dispatch protocols.

With these systems in place, Weld County’s Emergency Dispatchers now have proven protocols to help them gather consistent, critical information on every call and send the right response—whether that call is for Fire or Police.

Weld County is no stranger to protocol‑driven dispatch. As a longstanding Accredited Center of Excellence (ACE) for Medical, the team brings years of experience and commitment to quality that carried seamlessly into this next step.

Coordinating a simultaneous Fire and Police go‑live is no small task, and the Weld County team rose to the moment.

The first Police call processed in PPDS was a commercial holdup alarm at approximately 6:15 AM, followed about 15 minutes later by the first Fire call in FPDS—a lift assist. From the very first calls, the team navigated the protocols smoothly and with confidence.

Weld County, your community is in capable hands.

Diabetic emergencies don’t always look the same—but level of consciousness tells an important story.This CDE Medical art...
04/06/2026

Diabetic emergencies don’t always look the same—but level of consciousness tells an important story.

This CDE Medical article explores how EMDs can recognize diabetic-related emergencies, understand hypoglycemia vs. hyperglycemia, and apply Protocol 13 to support patients and callers during critical incidents.

📖 Read all about it here: https://bit.ly/3OmhrwY

We’re answering more great questions from our Ask Me Anything Webinar: Overflow for Fire 🔥In this episode of the Tell Me...
04/03/2026

We’re answering more great questions from our Ask Me Anything Webinar: Overflow for Fire 🔥

In this episode of the Tell Me Exactly podcast, fire experts Gary Galasso and Ken Crumpler join Meridith to tackle additional audience questions about Emergency Fire Dispatch (EFD)—the ones we didn’t get to live.

If you’re looking for practical insights and real world clarification straight from the experts, this conversation is worth a listen.

🎧 https://bit.ly/4tkyiPw

📍 Tarboro Police Department in Tarboro, NC is live with Emergency Police Dispatch (EPD)!As of 3/31 the team officially w...
04/03/2026

📍 Tarboro Police Department in Tarboro, NC is live with Emergency Police Dispatch (EPD)!

As of 3/31 the team officially went live with the Police Priority Dispatch System. The very first call—a bank es**rt at 9:05 AM—set the tone for a smooth start. Since then, EPD has been used for four additional incidents, all handled without issue.

Tarboro’s Emergency Dispatchers are now supported by structured, proven protocols that help ensure consistency, clarity, and confidence on every police call.

Congratulations to the entire Tarboro Police Department team on a successful implementation. Your community is in good hands. 💛🎧🚓

Building collapses and structural instability rarely happen without warning. From visible cracks and water intrusion to ...
04/03/2026

Building collapses and structural instability rarely happen without warning. From visible cracks and water intrusion to sudden, catastrophic failure, Emergency Dispatchers play a critical role in recognizing the difference between what might happen and what already has.

In “And The Walls Came Tumbling Down,” Becca Barrus explores how recent updates to the Fire Priority Dispatch System (FPDS) better support Emergency Dispatchers during these high-risk, high-consequence events—clarifying when to use Protocol 84: Structural Instability/Problems (Investigation) and when Protocol 54 is the right choice after a collapse has occurred.

If your agency hasn’t activated Protocol 84 yet, this article makes a compelling case for why it matters—and how preparation and practice can help protect responders and the public alike.

📖 Read the full article and strengthen your response readiness: https://bit.ly/47z3diQ

🎉 Exciting News from Midwest City, Oklahoma!This morning, Midwest City 911 officially went live with Medical ProQA!While...
04/01/2026

🎉 Exciting News from Midwest City, Oklahoma!

This morning, Midwest City 911 officially went live with Medical ProQA!

While the agency has long been a Medical user, this marks an important milestone — transitioning from cardsets to ProQA. With this upgrade, Emergency Medical Dispatchers now have enhanced software support to deliver structured, research‑based call handling and provide clear, consistent Pre‑Arrival Instructions while help is on the way.

Fun facts about Midwest City:
• Midwest City is located just east of Oklahoma City, north of Tinker Air Force Base.
• Incorporated in 1943, the city was named after the airfield’s original designation: Midwest Air Depot.
• The base was later renamed in honor of Major General Clarence Tinker, the first Native American to reach that rank in the U.S. Army and the highest‑ranking officer lost during the Battle of Midway.

👏 Congratulations to the Midwest City 911 team on this important go‑live and continued commitment to strengthening emergency medical response for their community!

04/01/2026

Emergency Dispatchers don’t get a second chance on critical questions.

With structured fire protocols, Emergency Dispatchers can focus on what matters most—collecting complete information, sending the right response, and giving clear, potentially life‑saving instructions to callers.

“If you use these fire protocols, your dispatchers are going to be doing the same thing every time and they’re going to be doing it right.”
— Marcy Kearns, Quality Assurance Coordinator, REMSA

Listen to Marcy's full testimonial to see how FPDS can help agencies stay consistent.

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110 S Regent Street, Ste 500
Salt Lake City, UT
84111

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Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

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