Priority Dispatch Corp.

Priority Dispatch Corp. Providing IAED Police, Fire, and Medical Protocols in ProQA software to 4,131+ Emergency Comm Centers

We’re at Fire-Rescue International 2025 in Orlando sharing how structured protocols can make a difference at your agency...
08/15/2025

We’re at Fire-Rescue International 2025 in Orlando sharing how structured protocols can make a difference at your agency!🔥

We’d love to meet you! Stop by booth #1942 and ask us about the latest updates in our fire protocol. Here to show you how it works are:

· Denise Pappas, Jay Dornseif, and Bill Kinch (from Priority Dispatch)
· Ty Wooten and Brett Patterson (from the IAED)

The Fire Priority Dispatch System (FPDS v8.0) is packed with powerful updates designed for the modern challenges of Emergency Fire Dispatch:

✅ Nearly 150 user-suggested changes implemented
✅ Major updates to 32 of 34 fire protocols
✅ New lifesaving guidance for callers trapped in a burning vehicle
✅ An updated HAZMAT protocol with on-scene decontamination instructions

These updates mean safer, more efficient fire dispatch that can help your agency protect your community with evidence-backed questions and instructions.

Ready to see how FPDS can streamline your systems?

Not sure what to do when responders can’t find the person who called for help? Hear what Brian Dale has to say about thi...
08/14/2025

Not sure what to do when responders can’t find the person who called for help? Hear what Brian Dale has to say about this scenario in this podcast episode! → https://bit.ly/3Hy0YlO

Why do protocols matter?Because when seconds count, your Emergency Dispatchers deserve more than guesswork.ProQA protoco...
08/13/2025

Why do protocols matter?

Because when seconds count, your Emergency Dispatchers deserve more than guesswork.

ProQA protocols are built on data from millions of calls across the globe—refined, tested, and trusted to give Emergency Dispatchers the exact words to say in the most critical moments. Whether it’s a medical emergency, fire or police incident, structured protocols ensure consistency, safety, and the right response—every time.

🧠 Backed by science
🌍 Proven in over 4,200 communication centers worldwide
💬 Trusted by Emergency Dispatchers to deliver potentially life-saving instructions with confidence.

See the difference ProQA can make in your agency → https://bit.ly/3DMG3JF

We’re honored to support the incredible students, teachers and families at Rolling Meadows Elementary in West Valley Cit...
08/12/2025

We’re honored to support the incredible students, teachers and families at Rolling Meadows Elementary in West Valley City, UT as they head into a new school year. 📚

As a Title I school in the Granite School District, Rolling Meadows serves a vibrant and diverse community where many families face economic challenges. These students are resilient, and we’re grateful for the opportunity to be part of the solution—helping them start the year with the supplies they need to thrive.

Thanks to generous donations and volunteer support from our amazing employees at PDC, IAED, and PSI, we were able to deliver backpacks filled with essentials like pencils, pens, notebooks, glue sticks, paper, art supplies, and more—over 90 backpacks in total, each packed with care and purpose. ❤️

Together, we’re helping build a brighter future for students in need—one backpack at a time.

08/09/2025

🎉 A big milestone for Allegany County Department of Emergency Services—they’re now live with Quality Performance Review (QPR)!

With QPR, agencies can build a strong quality assurance foundation supported by certified ED-Qs who deliver structured case reviews, performance insights, and mentorship. This helps agencies create a culture of accountability, growth, and excellence—where every call is an opportunity to improve and every Emergency Dispatcher gets the support they deserve.

Welcome to the QPR community, Allegany County! We’re honored to be part of your journey.

Yesterday we honored an incredible milestone: Chris Murdock’s 20-year anniversary with the company! From his first role ...
08/07/2025

Yesterday we honored an incredible milestone: Chris Murdock’s 20-year anniversary with the company! From his first role in the shipping department to becoming our President, Chris’s influence on Priority Dispatch has been invaluable.

During today’s open house, we shared stories, snacks, and recognition for Chris's time here. Over the past 3 years, as Director of Sales, Chris’s thoughtful decision-making and deep understanding of our operations have helped guide the company through challenges and into growth.

Chris reminded us that no one achieves this kind of success alone. He credited the entire team for building the company we’re all proud to be part of.

Congratulations, Chris! Here’s to the past 20 years—and to everything ahead. 💼👏

PPDS isn’t just a protocol—it’s a tactical advantage.Whether it’s a domestic disturbance, traffic collision, or home inv...
08/07/2025

PPDS isn’t just a protocol—it’s a tactical advantage.

Whether it’s a domestic disturbance, traffic collision, or home invasion, PPDS ensures officers receive consistent, critical information to approach every scene safely.

💬 “We've had three active shooters and the first was without the protocol. The protocol [Protocol 136: Active Assailant] made a huge difference in the way we responded and the information that we provided to the police. It was a great asset for us.” – Dana Heckman, Colorado Springs Public Safety

What PPDS brings to your center:
🎯 Structured calltaking
🎓 Certified training & continuing education
📊 Built-in QA tools that help reduce liability

Request a demo of PPDS today: https://bit.ly/3DMG3JF

08/06/2025

🚨 Another agency has raised the bar for public safety!

Please join us in congratulating Stearns County Sheriff's Office on going live with Quality Performance Review (QPR)!

QPR brings IAED-certified reviewers to the table—offering professional case review, mentoring, and timely feedback that strengthens training, supports your internal QA team, and ensures every call is held to the highest standard.

Whether QPR is handling all QA reviews or supporting your in-house efforts, it’s a powerful way to reduce internal conflict, improve performance, and move toward ACE-level care.

Welcome to the QPR community, Stearns County! 👏 Your commitment to quality makes a difference.

Emergency dispatch malpractice is a real threat to agencies—and it’s costly.A study in the Annals of Emergency Dispatch ...
08/06/2025

Emergency dispatch malpractice is a real threat to agencies—and it’s costly.

A study in the Annals of Emergency Dispatch and Response found that the median payout per lawsuit exceeds $1 million.

The most common allegations?

• Wrongful death (44.3%)
• Negligence (15.2%)
• Misconduct (10.1%)
• Emotional Distress (8.9%)
• Lack of Due Process (6.3%)

Courts are increasingly recognizing a standard of care for Emergency Communications Centers. If your agency isn’t following a validated protocol system, you could be vulnerable to costly malpractice suits.

✅ Structured protocols backed by science like the Priority Dispatch System help you demonstrate due diligence and reduce liability.

#911

08/05/2025

👏 Congratulations to PSECC of Sandoval County on officially going live with Quality Performance Review (QPR)!

Through QPR, agencies gain access to certified ED-Qs who support case review, identify training opportunities, and offer detailed feedback that helps your team grow. This empowers Emergency Dispatchers to do their best and strengthens service to your community.

QPR also ensures every call is held to the most current IAED standards—helping you reduce liability and focus on quality improvement.

Going live with a new QA solution takes commitment, and we are proud to support agencies like PSECC of Sandoval County as they put in the hard work! Your dedication does not go unnoticed.

Drop a comment below to help us celebrate PSECC of Sandoval County and their commitment to quality!

What Is FPDS? 🚒 The Fire Priority Dispatch System (FPDS) is more than a protocol—it's a lifeline. Trusted by Emergency C...
08/01/2025

What Is FPDS? 🚒

The Fire Priority Dispatch System (FPDS) is more than a protocol—it's a lifeline. Trusted by Emergency Communication Centers around the world, FPDS empowers Emergency Dispatchers to deliver potentially life-saving instructions from the moment a call comes in.

Why It Matters:
• Life Safety: From structure fires to EV accidents, FPDS guides Emergency Dispatchers through every scenario with precision.
• Property Conservation: Structured calltaking ensures the right resources are sent every time to help reduce the damage from emergencies.
• Incident Stabilization: With built-in Pre-Arrival and Post-Dispatch Instructions, Emergency Dispatchers can help callers make critical decisions over the phone.

FPDS is backed by decades of data and millions of calls. Whether you're a seasoned Emergency Dispatcher or just starting out, FPDS delivers confidence, consistency, and care—every time.

07/31/2025

Congratulations to Staunton Police Department (Staunton, VA) on going live with Quality Performance Review (QPR)!

As a small but dedicated agency, Staunton PD faced the challenge of maintaining consistent call review standards with limited resources. Police Captain Lt. Jason McNeal, tasked with overseeing all Quality Assurance responsibilities, recognized the need for a scalable solution—and that’s when he turned to QPR.

With QPR assisting with call reviews and feedback, Staunton PD is better equipped to identify training needs and support their dispatchers—ensuring every call meets the highest standard of care. Congratulations to Staunton Police Department for raising the bar in public safety and strengthening community trust. 🎉

👏 Please join us in welcoming Staunton PD to the QPR community!

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110 S Regent Street, Ste 500
Salt Lake City, UT
84111

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Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

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(801) 363-9127

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