05/13/2026
Most mediators have experienced it at some point.
You are in a session and slowly start leaning toward one side. One person seems more reasonable. Another starts frustrating you. Somebody reminds you of a former client, an ex-spouse, or a difficult person from your own life.
The shift is usually subtle, but it matters.
Mediator neutrality is not about pretending those reactions never happen. The skill is noticing them early enough to keep them from shaping the process.
I wrote a new article about mediator neutrality, internal bias, and the challenge of staying balanced when difficult conversations start pulling you sideways.
Even experienced mediators sometimes feel themselves leaning toward one side. The key is recognizing the pull before it starts shaping the process.