08/14/2025
Clinical trial participants aren’t just data points—they’re people who deserve care, respect, and a positive experience every step of the way. At M3 Wake Research, patient experience starts with a mindset: these are volunteers, not “subjects,” and they’re trusting us with their time and health.
As Susan Hernandez, our Director of Clinical Affairs, puts it:
“From the front desk staff to the principal investigator, every member of our interdisciplinary team plays a vital role in creating a thoughtful and supportive experience. We strive to treat every participant with the same care, attention, and dignity we would offer our own loved ones.”
This is what it means to lead with empathy and build trust in clinical research.