TouchPoint Support Services

09/06/2025

Data without action is just expensive reporting. While most hospitals are stuck analyzing what happened yesterday, smart healthcare leaders are using operational data to influence what happens next.

Read our recent blog post by Max Mosky, TouchPoint’s SVP of Strategy, Operations and Analytics to learn how to make your data work for you: https://bit.ly/41aqggA

Hospitals have access to a wealth of data, from throughput metrics to tray delivery reports, yet this abundance often leads to confusion rather than clarity. Reports accumulate, dashboards are frequently ignored, and leaders resort to relying on gut feelings or outdated processes simply because the....

09/05/2025

Join us in celebrating humanKIND winner Amari Mckinnie, Patient Transporter in Indianapolis, IN!

While transporting a patient back to their room, Amari discovered there was no oxygen hookup available on the wall just as the patient was transferred to bed and removed from portable oxygen. When the patient began gasping for air and his condition rapidly deteriorated, Amari's quick thinking saved the day. He immediately repositioned the stretcher to reconnect the patient to oxygen before the medical emergency response team arrived.

Despite this being Amari's first experience with a medical code, he responded with perfect urgency and clinical judgment. His swift actions and dedication to patient care exemplify the values we celebrate. Thank you Amari for your outstanding service to our team and patients!

09/04/2025

Still relying on binders and outdated documents for frontline operations? 🚨

At TouchPoint, we’re transforming healthcare support with TouchPointGPT — our AI-powered chatbot delivering instant, secure access to 9,000+ policies, procedures, and safety data.

✅ Faster decisions
✅ Improved compliance
✅ 24/7 mobile access

Empower your teams with the right tools to drive better patient outcomes. Experience the TouchPoint difference: https://bit.ly/4ncZD2W

09/03/2025

Did you know support services can make up 10–12% of a hospital’s operating budget? TouchPoint CEO Robert Tindell shares how aligning departments, investing in innovation, and prioritizing hospitality can transform patient satisfaction -- and your bottom line.

Discover how TouchPoint is redefining support services through smarter operations and exceptional care: www.touchpointsupportservices.com

09/02/2025

We had another incredibly successful Back-to-School supply drive this year! Powered by our amazing regional DIAC teams, we came together to serve 1,098 frontline associates who requested backpacks filled with school supplies for their elementary through high school-aged children. We distributed a total of 2,888 backpacks, helping ensure every child began the school year with the tools to succeed! Thank you to everyone who participated -- compassion is at the very core of TouchPoint, and your generous hearts are truly making a meaningful difference in the lives of families in our communities!

09/01/2025

This Labor Day, we celebrate the heart of TouchPoint: our incredible associates whose dedication drives everything we do. Your resilience, compassion, and commitment to excellence touch every life we serve, from patients and residents to guests and clients. We're grateful for the passion and expertise you bring to work each day, making a meaningful difference in your communities. Thank you for being the foundation of our success!

08/31/2025

Struggling with inconsistent and inefficient operations? Rising costs? Lackluster patient interactions? Surpass expectations with TouchPoint’s integrated methodology, providing real-time insights, predictive analytics, and an empowered workforce.

Discover your solution: touchpointsupportservices.com

08/30/2025

We’re partnering with Operation: Job Ready Veterans for a FREE fall job hiring fair designed specifically for veterans, transitioning service members and military family members.

When: Wednesday, September 17, 2025, 10am-2pm
Where: 8604 Allisonville Road, Suite 330, Indianapolis, IN 46250

RSVP TODAY: Contact Kim Dart at kdart@jobreadyvets.org

08/29/2025

Last month, our Atlanta Support Center proudly participated in the Be The Difference Conference as part of the “Fan Experience”. A highlight was the inspiring keynote session on People, Culture, and Community that featured Compass Group's Chief People Officer, Cindy Noble, and Global Director of Inclusion, Opportunity & Wellness, Aleshia McMath. Together, they shared insights on our organization's continued commitment to a culture of care, belonging, and respect!

08/28/2025

"My name is Tanisha Johnson. I’m a Constant Observer in Southfield, Michigan, and I am TouchPoint."

08/27/2025

August is Kids Eat Right Month!

To celebrate, our associates at our children’s hospital in Indianapolis hosted a lobby event featuring nutritious snacks and educational materials. Our culinary team delighted patients, visitors, and staff with fresh yogurt parfaits, while our Pediatric Registered Dietitians (RDs) shared quick and easy tips for incorporating fruits and vegetables into everyday meals. Throughout the month, the team has also streamed informative graphics on the lobby TVs, helping spread nutrition awareness to visitors.

We’re so proud of our teams for championing healthy habits and making nutrition education engaging for our youngest patients and their families!

08/26/2025

Describing herself as a charity organizer, missionary, and humanitarian, Tanisha feels called to a mission of encouragement and support, choosing to be the one who shows up and lifts others. For her, compassion isn’t just a trait like singing or dancing -- it’s a daily commitment.

“It’s not something you decide to be when you grow up; it’s something you nurture and live by every day. Compassion is not about a paycheck. It’s about a way of life.”

Ready to make compassion your career? Discover opportunities at: https://bit.ly/4mJ78yI