04/08/2026
There’s been so many exciting changes at Prim this year already - new space, new staff, new faces. And it’s truly cup-filling to serve others in the way we do! In light of all that is new, we wanted to take this opportunity to restate our established Appointment Courtesy Policy, which is applicable to all of our appointments here at Prim.
At our clinic, every appointment is intentionally reserved to provide you with a focused, elevated experience. Your time is valued - and so is our’s.
We kindly ask that all clients honor their scheduled appointments. Missed appointments or late cancelations leave gaps (often 1-2 hrs) that cannot always be filled and impact the level of care we provide to all clients.
To maintain the integrity of our schedule:
• Arriving more than 10 minutes late to an appointment may result in the forfeit of that appointment and the need to reschedule.
• No-show and same-day cancelation appointments are subject to a $50 fee and may result in the requirement for a deposit before rescheduling.
• Repeated missed appointments may result in limited booking access or dismissal from our services.
This policy allows us to deliver consistent, high-quality service to every client while respecting the time reserved just for you.
Thank you for valuing our time and your cooperation in allowing Prim to operate smoothly & serve you well. 🖤