05/03/2025
Dear Clients,
I’m writing to share an important and unexpected update from The Lactation Network (TLN), announced on April 30, 2024.
As of May 16, TLN will no longer accept any Blue Cross and Blue Shield (BCBS) policies for existing clients. Additionally, in Louisiana no new BCBS clients will be approved after May 1.
I understand this change may cause concern, especially for families who have come to rely on TLN to access covered lactation support. Please know that while TLN can no longer process BCBS claims, many BCBS plans do offer reimbursement for out-of-network lactation services like Lactation Resource Center. I will provide you with a detailed superbill after each visit, which we can submit to your insurance company. While reimbursement is not guaranteed, many of my clients have successfully received partial or full coverage.
This change impacts not only my practice, but also private practice IBCLCs across the country who have partnered with TLN to offer accessible, insurance-covered care. For years, TLN has been one of the only practical ways for families in Louisiana and many other states to access in-network lactation services in private practice settings.
This shift highlights a broader challenge in our healthcare system, where the value of preventive care—like lactation support—is sometimes overlooked. I know this change may feel frustrating or disappointing, but please know that I remain deeply committed to supporting you and your family. I’ll do everything I can to help you navigate this transition and explore reimbursement options that may be available to you.
Here’s what you can do:
✅ If you are a current client with previously approved TLN coverage and currently planning or considering scheduling a visit, act fast as there are limited appointments between now and May 16 for clients to be seen before the new policy takes effect. Please schedule through your client portal.
✅ I strongly encourage you to contact BCBS and your employer’s HR department to voice your concerns. Ask them to support comprehensive lactation coverage and the small businesses who provide it. Your voice matters.
If you have any questions or need assistance with insurance paperwork, please don’t hesitate to reach out. I’m here for you.
Sincerely,
Brenda Dalton RNC, IBCLC
Lactation Resource Center