Mymedsupplies

05/18/2022

MyMedSupplies, formerly Geneva Woods Health Supplies, is looking for a Care Coordinator- Customer Service Representative to join our extraordinary team at our retail location located in Lacey, WA. This position is responsible for providing a superior level of customer support to customers and clients; answering inquiries regarding order status; troubleshooting problems, and assisting with intake to ensure a smooth and positive experience.

RESPONSIBILITIES:

Provide outstanding customer service to patients and clients (walk-ins and over-the-phone).
Complete intake processes for new patients, including verification of existing account data.
Ensure receipt of required medical documentation (i.e. prior authorizations, certificates of medical necessity, etc.) for order processing.
Maintain professional relationships with referral sources and physicians.
Maintain patient confidentiality.
Create patient records and maintain appropriate documentation.
QUALIFICATIONS:

High school diploma or GED equivalent, required
2 years experience in medical customer services or billing environment
Familiarity with medical equipment preferred
Ability to work effectively as a team player
Excellent telephone and interpersonal communication skills essential
HME product knowledge, preferred
Documentation insurance knowledge, preferred
BENEFITS:

MyMedSupplies offers medical/dental/vision insurance, 401(k) with employer match, paid holidays, and paid time off. Starting pay is $16.00 - $20.00 per hour, based on experience. Come join MyMedSupplies at this exciting time as we move forward in our growth!

04/12/2022

MyMedSupplies, formerly Geneva Woods Health Supplies, is looking for a Care Coordinator- Customer Service Representative to join our extraordinary team at our retail location located in Spokane Valley, WA. This position is responsible for providing a superior level of customer support to customers and clients; answering inquiries regarding order status; troubleshooting problems, and assisting with intake to ensure a smooth and positive experience.

RESPONSIBILITIES:

Provide outstanding customer service to patients and clients (walk-ins and over-the-phone).
Complete intake processes for new patients, including verification of existing account data.
Ensure receipt of required medical documentation (i.e. prior authorizations, certificates of medical necessity, etc.) for order processing.
Maintain professional relationships with referral sources and physicians.
Maintain patient confidentiality.
Create patient records and maintain appropriate documentation.
QUALIFICATIONS:

High school diploma or GED equivalent, required
2 years experience in medical customer services or billing environment
Familiarity with medical equipment preferred
Ability to work effectively as a team player
Excellent telephone and interpersonal communication skills essential
HME product knowledge, preferred
Documentation insurance knowledge, preferred
BENEFITS:

MyMedSupplies offers medical/dental/vision insurance, 401(k) with employer match, paid holidays, and paid time off. Starting pay is $16.00 - $20.00 per hour, based on experience. Come join MyMedSupplies at this exciting time as we move forward in our growth!

03/15/2022

MyMedSupplies, formerly Geneva Woods Health Supplies, is looking for a Customer Service Representative to join our extraordinary team at our office located in Spokane, WA. This position is responsible for providing a superior level of customer support to customers and clients; answering inquiries regarding order status; troubleshooting problems, and assisting with intake to ensure a smooth and positive experience.

RESPONSIBILITIES:

Provide outstanding customer service to patients and clients (walk-ins and over-the-phone).
Complete intake processes for new patients, including verification of existing account data.
Ensure receipt of required medical documentation (i.e. prior authorizations, certificates of medical necessity, etc.) for order processing.
Maintain professional relationships with referral sources and physicians.
Maintain patient confidentiality.
Create patient records and maintain appropriate documentation.
QUALIFICATIONS:

High school diploma or GED equivalent, required
2 years experience in medical customer services or billing environment
Familiarity with medical equipment preferred
Ability to work effectively as a team player
Excellent telephone and interpersonal communication skills essential
HME product knowledge, preferred
Documentation insurance knowledge, preferred
BENEFITS:

MyMedSupplies offers medical/dental/vision insurance, 401(k) with employer match, paid holidays, and paid time off. Starting pay is $14.00 - $17.00 per hour, based on experience. Come join MyMedSupplies at this exciting time as we move forward in our growth!

10/09/2021

Applicants MUST apply online through our website.

MyMedSupplies / Geneva Woods Health Supplies is looking for a Customer Service Representative to join our extraordinary team at our retail medical team located in Lacey, WA. This position is responsible for providing a superior level of customer support to customers and clients; answering inquiries regarding order status; troubleshooting problems, and assisting with intake to ensure a smooth and positive experience. We are following all state protocols regarding COVID-19 and provide a safe working environment.

RESPONSIBILITIES:

Provide outstanding customer service to patients and clients (walk-ins and over-the-phone).
Complete intake processes for new patients, including verification of existing account data.
Ensure receipt of required medical documentation (i.e. prior authorizations, certificates of medical necessity, etc.) for order processing.
Maintain professional relationships with referral sources and physicians.
Maintain patient confidentiality.
Create patient records and maintain appropriate documentation.
QUALIFICATIONS:

High school diploma or GED equivalent. Medical field certification (i.e. CMA, CNA, LPN, etc.) preferred.
Familiarity with medical equipment preferred.
Ability to work effectively as a team player.
Excellent telephone and interpersonal communication skills essential.
HME product knowledge preferred.
Documentation insurance knowledge preferred.

Come join MyMedSupplies at this exciting time as we move forward in our growth!

09/03/2021

MyMedSupplies, formerly Geneva Woods Health Supplies, is looking for a Lead Care Coordinator to join our extraordinary team at our retail location located in Spokane Valley, WA. This position is responsible for providing a superior level of customer support to customers and clients; answering inquiries regarding order status; troubleshooting problems, and assisting with intake to ensure a smooth and positive experience.

RESPONSIBILITIES:

· Continuously demonstrate and model Company policy and procedure.

· Consistently report for work on time, attend meetings and appointments on time.

· Provide customer service to patients and clients (walk-ins and over-the-phone).

· Process cash, check and credit card transactions through POS system to balance daily.

· Complete intake processes for new patients, including verification of existing account data.

· Ensure receipt of required medical documentation (i.e., prior authorizations, certificates of medical necessity, etc.) for order processing.

· Follow company and system procedures and protocols to ensure timely order processing and sales posting.

· Order or arrange for order of specialty items.

· Maintain professional relationships with referral sources and physicians.

· Maintain patient confidentiality.

· Answer incoming phone calls. Speak with customers to process orders for delivery, pick-up, discontinuance, maintenance or changes in service.

· Care Coordinators may have specific product, client or department assignments for specialization.

· Call monthly order customers prior to delivery schedule to ensure continuity of delivery.

· Fill out order forms, determines charges and coverage for service requested, collects co-pays, and maintains accurate data in information system.

· Coordinate with Documentation Specialist to attain accurate and valid documents required for sales confirmation, delivery of service and products.

· Coordinate with Billing and Accounts Receivable in collection of receivables.

· Solicits sale of new or additional services.

· Address customer concerns regarding service, referring complaints of service failures to designated departments for investigation. Recommend corrective action to adjust customer complaints and ensure service recovery.

· Create patient’s records and perform file maintenance in information software.

· Participate in traditional and e-learning programs.

· Understand appropriate coding for billing, documentation and reimbursement.

· Assist the Inventory Database Control department (IDC) in researching product alternatives, Manufacturer Suggested Retail Pricing (MSRP) or other information to justify higher allowable for reimbursement.

· Expedite prior approvals for discharges when necessary.

· Assist clients in fitting of custom garments or equipment familiarization.

· Document, investigate and respond to customer concerns, complaints and incidents; reporting to Compliance team.

· Prepare and complete staff competency assessments, including coordination with Trainers and Compliance.

· Monitor and manage employee task completion and re-prioritize as needed.

· Schedule of employees for work duties and PTO (Personal Time Off) approval.

· Responsible for register reconciliation, bank deposits, and daily sales reporting.

· Establish Store location budget, develop business plan and execute to meet sales outcomes.

· Communication and Coordination between Store Branch locations; between branch location and Sales team.

· Complete employee performance reviews and provide regular feedback

· Responsible for both hiring and termination of employees, in coordination with Human Resources and Management.

· Other responsibilities and duties may be assigned on an as needed basis.

QUALIFICATIONS:

· High organizational skills with ability to multi-task in a busy environment to achieve maximum productivity.

· Ability to work effectively as a team player.

· Excellent telephone and interpersonal communication skills are essential.

· Proficient computer skills. Must be able to master complex software processes

· High school diploma or GED equivalent. Medical field certification (i.e., CMA, CNA, LPN, etc.) preferred

· 2 years experience in medical customer services or billing environment.

· Familiarity with medical billing and coding for DME equipment and NCICS certification strongly preferred

Physical Demands and Work Environment:

This job is performed in a retail environment, the employee must sit and/or stand for prolonged periods of time, use hands and fingers to input data and perform work. Must be able to lift/transport boxes or other supplies that may weigh up to 50 pounds. Must be able to bend, kneel and reach to measure and fit client with appropriate medical product. Must use sight,

speech and hearing to communicate with coworkers, customers and vendors and work in an area where moderate-level noise is present.

09/03/2021

Applicants MUST apply online through our website.

MyMedSupplies / Geneva Woods Health Supplies is looking for a Lead Care Coordinator to join our extraordinary team at our retail medical team located in Spokane Valley, WA. This position is responsible for providing a superior level of customer support to customers and clients; answering inquiries regarding order status; troubleshooting problems, and assisting with intake to ensure a smooth and positive experience. We are following all state protocols regarding COVID-19 and provide a safe working environment.

RESPONSIBILITIES:

· Continuously demonstrate and model Company policy and procedure.
· Provide customer service to patients and clients (walk-ins and over-the-phone).
· Process cash, check and credit card transactions through POS system to balance daily.
· Complete intake processes for new patients, including verification of existing account data.
· Ensure receipt of required medical documentation (i.e., prior authorizations, certificates of medical necessity, etc.) for order processing.
· Maintain professional relationships with referral sources and physicians.
· Solicits sale of new or additional services.
· Address customer concerns regarding service, referring complaints of service failures to designated departments for investigation. Recommend corrective action to adjust customer complaints and ensure service recovery.
· Document, investigate and respond to customer concerns, complaints and incidents; reporting to Compliance team.
· Monitor and manage employee task completion and re-prioritize as needed.
· Schedule of employees for work duties and PTO (Personal Time Off) approval.

QUALIFICATIONS:

· High organizational skills with ability to multi-task in a busy environment to achieve maximum productivity.
· Ability to work effectively as a team player.
· Excellent telephone and interpersonal communication skills are essential.
· Proficient computer skills. Must be able to master complex software processes
· High school diploma or GED equivalent. Medical field certification (i.e., CMA, CNA, LPN, etc.) preferred
· 2 years experience in medical customer services or billing environment.
· Familiarity with medical billing and coding for DME equipment and NCICS certification strongly preferred

Come join MyMedSupplies at this exciting time as we move forward in our growth!

05/12/2021

We're hiring!!!

MyMedSupplies / GWHS offers competitive salary, medical/dental/vision, 401(k) with employer match, paid holidays, and paid time off. Starting salary range is $15-$17 per hour, DOE. Come join MyMedSupplies at this exciting time as we move forward in our growth!

Applicants must apply on our website using the link below.

MyMedSupplies / Geneva Woods Health Supplies is looking for a to join our extraordinary team at our retail medical team located in Lacey, WA.  This position is responsible for providing a superior level of customer support to customers and clients; answering inquiries regarding order status; tr...

04/27/2021

MyMedSupplies, formerly Geneva Woods Health Supplies, is looking for a Customer Service Representative to join our extraordinary team at our office located in Spokane, WA. This position is responsible for providing a superior level of customer support to customers and clients; answering inquiries regarding order status; troubleshooting problems, and assisting with intake to ensure a smooth and positive experience.

RESPONSIBILITIES:

Provide outstanding customer service to patients and clients (walk-ins and over-the-phone).
Complete intake processes for new patients, including verification of existing account data.
Ensure receipt of required medical documentation (i.e. prior authorizations, certificates of medical necessity, etc.) for order processing.
Maintain professional relationships with referral sources and physicians.
Maintain patient confidentiality.
Create patient records and maintain appropriate documentation.
QUALIFICATIONS:

High school diploma or GED equivalent, required
2 years experience in medical customer services or billing environment
Familiarity with medical equipment preferred
Ability to work effectively as a team player
Excellent telephone and interpersonal communication skills essential
HME product knowledge, preferred
Documentation insurance knowledge, preferred
BENEFITS:

MyMedSupplies offers medical/dental/vision insurance, 401(k) with employer match, paid holidays, and paid time off. Starting pay is $15.00 - $17.00 per hour, based on experience. Come join MyMedSupplies at this exciting time as we move forward in our growth!

04/02/2021

Come take advantage of some overstock in our Anchorage office! Discounted rates on pediatric diaper and adult liners! Get them before they’re gone!

04/01/2021

Are you interested in a rewarding career helping members of our community receive the medical equipment and supplies they need? Look no further, click on the link for more information and application! Please do not apply through FB. MyMedSupplies.com/Careers

03/31/2021

For our Washington communities! Get vaccinated if you’re eligible!

03/18/2021

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