06/25/2024
Arkansans, please pay attention.
““It had a lot of bugs,” said Bianca Garcia, a program eligibility specialist for the Arkansas Department of Human Services from August 2022 to October 2023.
Garcia said it could take weeks to fix errors in a family’s details and Medicaid enrollees wouldn’t receive the state’s requests for information because of glitches. They would lose benefits because workers couldn’t confirm eligibility, she added.”
Millions of Medicaid patients rely on Deloitte-run systems —but the technology has generated notices with errors, sent paperwork to the wrong addresses, and been frozen for hours at a time, according to state audits, court documents, and interviews.