08/15/2025
EMPLOYEE SPOTLIGHT: Michael Mitchell
Nominated by Luis Santiago, Director of Adult Residential Programs
“Let's be very clear: Strong men - men who are truly role models - don't need to put down women to make themselves feel powerful. People who are truly strong lift others up. People who are truly powerful bring others together.” – Michelle Obama
With a boisterous laugh and joyful spirit, Michael Mitchell is a positive force and an impactful male role model in Domestic Violence Shelter Services (DVSS).
Serving as a Direct Service Advocate for DVSS, as well as a Medical Advocate, Michael joined the YWCA in October 2024. “I provide support, advocacy, and serve as a role model to adults, teens, and children living in our residential programs,” said Michael. “I also respond to area hospitals to support survivors of sexual assault and domestic violence during critical moments.”
“Michael is a dedicated Advocate who consistently goes above and beyond in his role,” said Luis Santiago, Director of Adult Residential Programs. “He exemplifies healthy masculinity and serves as a positive male role model for the families here.”
“Every day, I work alongside an incredible team, inclusive of peers, supervisors, clinicians, and community partners, to ensure that participants not only have a safe and stable place to stay but also the encouragement, tools, and resources to rebuild their lives,” said Michael. “My work is deeply rooted in the YWCA's mission and trauma‑informed approach, because I believe that healing begins with safety, compassion, and trust.”
Born and raised in Bog Walk, St. Catherine, Jamaica, Michael describes his home as “a small town with big dreams, but limited opportunities.” A former police officer in Jamaica, Michael credits learning the value of integrity, leadership, and community trust to his law enforcement career.
“After moving to the United States, I continued my path in the non-profit sector,” he said. “Working with community-based organizations to provide housing support, advocacy, and resources that empower individuals and families to build better futures.”
Currently completing his Master of Business Administration in Leadership at Southern New Hampshire University, Michael received his Associate Degree in Liberal Arts and Sciences from Holyoke Community College, and Bachelor of Business Administration with a concentration in Leadership at Southern New Hampshire University. Additionally, Michael is a proud member of the National Society of Leadership and Success (NSLS) and ALANA (African, Latino, Asian, Native American community).
Michael’s story is one that can be summed up by two words: persistence and service. “Every degree, every honor, and every membership represent a battle won and a reminder that quitting is never an option,” said Michael. He continued, “My journey hasn’t been easy. As a Black immigrant, I’ve faced rejection, stereotypes, and moments where I was told I didn’t belong. But I’ve never let that define me.”
In his work at the YWCA, Michael has supported survivors of domestic and sexual violence at their most vulnerable moment. He’s offered comfort, listens without judgment, and reminds them that they are not alone. “I’ve seen firsthand the power of having someone believe in you when you’ve stopped believing in yourself,” he said. “That’s why I’m here. That’s why I do what I do.”
Honored by Holyoke Community College as a face of Black excellence, Michael recalls that moment as one of the most humbling experiences of his life. “Not just because of where I am now,” he said. “But because of everything I had to overcome to get here. My story is not just mine—it’s for everyone who has been told they’re not enough, and every person who’s ever been told to shrink.”
Michael’s journey is guided by the words of his fellow countryman Marcus Garvey, “If you have no confidence in self, you are twice defeated in the race of life.” “These words have been my anchor,” he said. “Even in my hardest moments, I’ve held my head high, because I know that confidence, faith, and perseverance can break through any barrier.”
“I bring my whole self to the YWCA every day—my leadership, compassion, resilience and faith,” he said. “I know the power of perseverance, and I know that even in the hardest storms, with the right support, people can rise.”
Added Luis, “Michael is deeply valued by the children living at DVSS. His commitment and compassion make a meaningful impact on our community. He is always eager to work and treats everyone at DVSS—employees and families alike—with the utmost respect.”
“My mission is simple but powerful—to lead with integrity, serve with empathy, and inspire with action,” said Michael. “Every person I help is a reminder that leadership isn't about titles, it's about lifting others. I don't just want to make an impact while I'm here, I want to leave a legacy that continues to open doors for those who come after me.”
