YWCA of Western Massachusetts

YWCA of Western Massachusetts Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from YWCA of Western Massachusetts, 1 Clough Street, Springfield, MA.

EMPLOYEE SPOTLIGHT: Nyasia VelazquezNominated by Luis Santiago, Director of Adult Residential Programs“A child’s life is...
11/21/2025

EMPLOYEE SPOTLIGHT: Nyasia Velazquez
Nominated by Luis Santiago, Director of Adult Residential Programs

“A child’s life is like a piece of paper on which every person leaves a mark.” - Chinese Proverb

Since 2022, Nyasia Velazquez has been a unique force at the YWCA. Beloved by the children and teens she serves, Nyasia’s high-spirited personality and heart have left an indelible mark.

Currently a Direct Service Advocate for Domestic Violence Shelter Services (DVSS), Nyasia began working in the YWCA’s former Human Trafficking Prevention program, La VIDA (Value, Independence, Dignity, Autonomy) Matters.

“I worked with teenagers and their families to talk about healthy relationships, consent, sexploitation, etc.,” explained Nyasia. “It was an amazing, heartbreaking experience. Although the program is gone, the information and legacy lives on at the YWCA in other places like the Violence Prevention program, The H.E.R.E. (Healthy Education Relationship Education) Project.”

“Nyasia has taken on the challenging first shift and immediately made a noticeable impact, particularly on the children,” said Luis Santiago, Director of Adult Residential Programs. “She has a unique and natural way of connecting with them; so much so that the kids often ‘compete’ for her attention and ask for her to sit with them at lunch.”

As a Direct Service Advocate, Nyasia said her job is to make people feel welcome, safe, and comfortable when they arrive and throughout their temporary stay in DVSS. “I must demonstrate a high level of trauma-informed patience and care because I work where they live. Everyone deserves not just shelter, but somewhere that people care about them,” she said. “Of course, there are physical things I am responsible for such as room checks but ultimately, the essence of grace is my primary duty.”

Added Luis, “You’ll frequently find Nyasia reading, playing, drawing, or simply listening to the children, offering them both joy and comfort.”

A Springfield native, Nyasia is an artist by trade having studied design at Putnam High School. “I create visual abstract art that is usually monochrome with glitter markers, pens, and stickers,” she said. Nyasia shares her creativity and art with the DVSS residents by way of her everchanging nails, and facepainting for special events and holidays, such as Halloween.

College is where Nyasia discovered her passion for helping others and her desire to work in the non-profit sector. “I studied all the –isms,” she said. “Racism, sexism, etc., homophobia, the structures of capitalism and the patriarchy, and how they are all connected.” Prior to working at the YWCA, Nyasia worked for teen centers and group homes, providing her with experience working with youth. “I always aspired to work somewhere where people could come and find solutions instead of more problems, alongside people who genuinely want to help them and see change,” she said.

“Nyasia’s presence is a bright light and embodies the spirit of DVSS,” concluded Luis. “She brings warmth and positivity to everyone she encounters.”

“The YWCA mission statement caught me by surprise,” she said. Nyasia called the YWCA’s prioritization of empowering women and wanting to eliminate racism, “a breath of fresh air.” She added, “I immediately wanted to work here. When I visited the website, it was plastered with beautiful and intelligent women helping the community and receiving praise for their great work. I knew I had to be a part of that!”

“I can truly say that I feel valued while working here,” said Nyasia. There have been many times “throughout life, work or otherwise,” where Nyasia felt her voice wasn’t heard or had “fallen on deaf ears.” She concluded, “My bosses have demonstrated time and time again that my concerns are serious and should be addressed, no matter how seemingly small they may be. I am so grateful.”

Today we honor all the men and women who have served our country. Thank you for your service and sacrifice.
11/11/2025

Today we honor all the men and women who have served our country. Thank you for your service and sacrifice.

Monson Savings Bank's annual Community Giving Initiative lets the community decide which non-profit organizations they w...
11/10/2025

Monson Savings Bank's annual Community Giving Initiative lets the community decide which non-profit organizations they would like the bank to support.

By voting for the YWCA of Western Massachusetts, we may be able to receive a donation that will help us continue our mission of eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all.

Voting Ends 12/31/25!

Visit the link below to learn more and submit your vote: www.monsonsavings.bank/CGI.

EMPLOYEE SPOTLIGHT: Bettina MeadeNominated by Khelsey Smith, Director of Housing & Homelessness Services"In a gentle way...
10/17/2025

EMPLOYEE SPOTLIGHT: Bettina Meade

Nominated by Khelsey Smith, Director of Housing & Homelessness Services

"In a gentle way, you can shake the world." - Mahatma Gandhi

As someone who shies away from the spotlight, Bettina Meade is a quiet force at the YWCA. As a Coordinated Entry Housing Navigator, Bettina has made a lasting impact on the survivors she serves.

“In the short time I’ve supervised her, I’ve seen Bettina go above and beyond for every survivor she serves,” said Khelsey Smith, Director of Housing & Homelessness Services. “She’s always in the community, helping with housing, encouraging goal setting, and showing up exactly when she’s needed.”

Bettina joined the YWCA team in March 2024. As a housing navigator, “I connect people to housing resources, teach tenancy skills, and work with landlords to secure housing for displaced individuals & families,” said Bettina.

With quiet confidence and a tremendous work ethic, Bettina’s upbringing played a critical role in shaping the kind and caring person she is today.

“I don't care what my birth certificate says, I am 110% Jamaican,” Bettina said with a laugh. Speaking of her home life growing up, Bettina added, “Our home has always been open to anyone who needed help. It was never weird to come home from school to find 2-3 strangers who just needed a place to stay until they got back on their feet.”

“Bettina lives by the YWCA mission by empowering the individuals and families she supports to take back their lives with confidence and hope,” said Khelsey. “She helps survivors create safety and stability, builds their independence, and treats every person with fairness, dignity, and respect.”

Prior to working at the YWCA, Bettina worked as a College and Career Transition Advisor at the Young Parents Program in Downtown Springfield. "I really like helping people," said Bettina. While calling her answer, “very generic”—she said she came to the YWCA because helping people, “honestly it is what fills my cup.”

Bettina asserts that Coordinated Entry is successful because of the whole team. “It's a team effort,” she said.

Khelsey added, “Every time I’ve interacted with someone on Bettina’s caseload, I hear the same thing, pure praise. Survivors consistently rave about her professionalism and her ability to make things happen. One participant even told me, ‘Bettina helped change my life for the better.’”

She continued, “Bettina brings compassion and calmness, plus a deep knowledge of the program. She brings positive energy, a strong work ethic, and a constant smile. I have complete confidence in her. She doesn’t just get the job done; she sets the standard.”

“Thank you, Bettina, for making my transition into this role so much smoother,” concluded Khelsey. “Your support has meant a lot to me and I’m truly grateful. Keep on shining and being the amazing person that you are.”

10/17/2025
10/01/2025

They managed to raise more than $100,000 through a 3.3K “Miles for Change” walk at Wilbraham’s Fountain Park, nearly a year to the day her mother and brother were gunned down.

October is Domestic Violence Awareness Month.Domestic violence can happen to anyone at any time regardless of religion, ...
10/01/2025

October is Domestic Violence Awareness Month.

Domestic violence can happen to anyone at any time regardless of religion, age, race, gender or socioeconomic status.

Domestic violence is more than physical or sexual abuse. It can come in many different forms—emotional, verbal, and financial, stalking or even digital harassment.

Every October, organizations and individuals unite across the country to uplift the needs, voices, and experiences of survivors.

Join us in our mission to raise awareness and provide support to those affected by domestic violence.

09/29/2025

Mondays aren’t for waiting- they’re for moving forward. 💥

Whatever your goals are, today is the day to start. Check in with yourself, realize your intent, and make a plan to achieve your goals! 👏💯

09/27/2025

As we head into the weekend, we invite you to reflect:

➡️ What’s one small act of kindness you’ve seen this week that strengthened connection?

Share your story below—we’d love to highlight the everyday moments that make a big difference. ✨

09/19/2025

🌟 Welcome to The H.E.R.E Project! 🌟

We’re so excited to officially launch this space and share our journey with you. Powered by Ywca Of Western Massachusetts The H.E.R.E Project is dedicated to empowering youth through prevention, leadership development, and education around healthy relationships in Springfield.

Our programs are designed to build resilience, encourage positive choices, and strengthen community connections. But we can’t do this work alone we believe in the power of partnerships.

Whether you’re a parent, educator, community leader, or organization, we invite you to connect with us, learn more about our programming, and join us in creating safe, supportive spaces where young people can thrive.

📩 Message us to partner, collaborate, or get involved. Together, we are HERE for youth, families, and our community.

EMPLOYEE SPOTLIGHT: Pamela IrizarryNominated by:Stephanie Serrano-Salva, Supervisor of Domestic Violence & Sexual Assaul...
09/19/2025

EMPLOYEE SPOTLIGHT: Pamela Irizarry

Nominated by:
Stephanie Serrano-Salva, Supervisor of Domestic Violence & Sexual Assault Programs
Sara Landaverde, Director of Survivor Advocacy & Outreach Programs

“Maturity comes not with age but with the acceptance of responsibility." - Edwin Louis Cole

At 19 years old, Pamela Irizarry is proof that age is nothing but a number. Measured, with quiet confidence and a big heart, Pam has left an indelible mark on her clients and colleagues, alike, in her short time at the YWCA.

Pam began at the YWCA as an intern in January 2025, before being hired as a Sexual Assault (SA) Counselor in March. Currently, a Forensic Psychology major at Bay Path University, Pam is working towards a certificate in Neuropsychology and a Cybersecurity minor. Additionally, she has a Seal of Biliteracy certification, and is a member of the Hispanic National Society, the National Honor Society, and the Maroon Key Society.

“As a SA counselor, I psycho-educate clients on PTSD, healthy and toxic relationships, self-esteem, as well as assist them in their healing process,” said Pam. “Because I am human and do not always have the answers, I make sure to provide resources to my clients for whatever they need.” Furthermore, Pam works as a medical advocate providing support at area hospitals to survivors who have been sexually assaulted. “I offer necessities such as clothing, hygiene supplies, and provide emotional support, as well as support to the SANE nurse (Sexual Assault Nurse Examiner),” she said.

“Pamela is someone who takes the time to truly get to know each person and always finds ways to make everyone feel comfortable and valued,” said Stephanie Serrano-Salva, Supervisor of Domestic Violence & Sexual Assault Programs. “As our youngest Sexual Assault Counselor, she brings remarkable creativity to her work, tailoring each session to meet the unique needs of her clients. Her ability to adapt and connect on a personal level is something I deeply admire and believe we can all learn from.”

Dubbing the YWCA as her “first big girl job,” Pam was motivated to apply for the SA Counselor position after observing support groups during her internship.

“There were a lot of people who needed assistance or someone to believe them,” she said. “I noticed that everyone at the YWCA was always cooperating with one another rather than working against each other. I always wanted to help people and be a part of a company with this type of work environment.”

“Pamela has a unique personality and sense of humor that brings a refreshing perspective to the team and agency, and she is a great asset to the Sexual Assault Counseling team,” said Sara Landaverde, Director of Survivor Advocacy & Outreach Programs. “She rises to the occasion every time an expectation or task is set for her and completes her tasks in a timely manner.”

Originally from Puerto Rico, Pam moved frequently but credits those experiences and the love of her family with shaping who she is today. “I know that not everyone can be helped,” she said. “But making a difference in the life of one person is far more valuable.”

“I have seen firsthand the progress her clients make, as well as Pamela’s commitment to her own professional growth,” said Stephanie. “Her passion for supporting survivors, dedication to trauma-informed care, and willingness to go above and beyond help make our team stronger every day.”

“Pamela is always looking for new ways to learn and get constructive feedback to improve her work, and to grow as a professional,” added Sara. “She has admirable goals for her future and has the maturity and capability of achieving her goals through her professionalism, hard work ethic, and determination.”

“Remember to smile every day,” concluded Pam. “You have a purpose in life, and a kind remark or joke can brighten someone's day. The secret to peace with others and with yourself is kindness.”

World Su***de Prevention Day is September 10.Take a moment to remember:There is help, there is hope.You are not alone.To...
09/10/2025

World Su***de Prevention Day is September 10.

Take a moment to remember:
There is help, there is hope.

You are not alone.

To learn more about our services, call (413) 732-3121 or visit www.ywworks.org.

24-hour Domestic Violence/Sexual Assault HOTLINES
(413) 733-7100
(800) 796-871

Llamanos Spanish-language
(800) 223-5001

Address

1 Clough Street
Springfield, MA
01118

Telephone

+14137323121

Website

https://linktr.ee/ywca_westernmass

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