10/29/2025
☎️What can you expect during the first call with a funeral home after someone passes away?
📝During that first call, the funeral home will need some basic info:
• The name of the deceased,
• Their current location,
• Confirmation that you want the funeral home to take charge of the deceased's care.
🏡The funeral home may also ask about physical logistics:
• Does the home have stairs?
• Is there a narrow entryway?
• About how much does the deceased weigh?
This information helps the funeral home best prepare for each situation.
🗂️Usually, you won't need the detailed information (like vital statistics, funeral arrangement decisions) until you actually meet with the funeral director. For the first call, the funeral director's priority is ensuring that they have your permission to take custody of the deceased, and then bringing them into the funeral home's care.
🙋♀️As always though, if you have any questions along the way, ask your funeral director.