MISSION
We are committed to providing high quality and client-centered services/care to our clients to enable them to lead dignified and independent lives in the comfort and safety of their own homes. In consultation with the client and/or their family, their individual needs are carefully assessed, understood and met through the selective assignment of qualified, honorable and compassionate Caregivers. VISION
Our vision is to have a reputation for providing the highest standard of in-home care services by:
• earning and maintaining our clients’ satisfaction, trust and loyalty;
• continually increasing our standards of care;
• keeping current on the home care industry’s best practices;
• complying with relevant government regulations;
• providing skilled Caregivers with compassion and integrity;
• ensuring Caregivers remain competent through ongoing testing and training;
• being the home care agency-of-choice in our area of service;
• being the Caregivers’ employer-of-choice in our area of service; and,
• being a financially viable agency. VALUES
Our core values focus on respecting and acknowledging our clients’ individuality, rights, privacy, choice, independence, dignity, respect and partnership. We recognize that each person has their own identity, needs, wishes, choices, beliefs and values. We apply these values by:
• collaborating with colleagues and community resources to continually strive for the highest level of client care possible;
• keeping our client’s health, quality of life and well-being central in the design and delivery of services;
• treating and interacting with our clients with respect, dignity, compassion, empathy, honesty, and integrity while recognizing and maintaining confidentiality of client information;
• showing respect for all cultures, religions, ethnicities; sexual orientation, ages, gender and disabilities;
• recruiting, training and retaining competent staff;
• valuing, supporting, recognizing and appreciating our staff who are our greatest asset;
• nurturing a work environment that encourages personal enjoyment and enhances job satisfaction and performance through recognition and reward;
• developing and maintaining positive relationships with the community, including local Home Care and Health Care personnel/organizations;
• conducting our business in an accountable and responsible manner;
• adhering to the professional code of ethics of the Home Care industry; and,
• applying continuous quality improvement measures throughout our Agency.
