02/23/2026
Every patient interaction is an opportunity to build trust or escalate tension.
In Defusing Difficult Patient Communication, Savory Turman, PCC, BCC, MSc, COMT, COE shares practical strategies ophthalmic technicians can use to navigate challenging conversations with empathy, curiosity, and thoughtful language.
Read the full article: https://ow.ly/NyzU50Y81Ob