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BlueCare Tennessee

bluecare.bcbst.com We have participated since the program inception in 1994 as the only State health insurer. Please note that:
1.

BlueCare Tennessee is an independent licensee of the BlueCross BlueShield Association and a licensed HMO affiliate of its parent company BlueCross BlueShield of Tennessee. Located in Chattanooga, Tennessee, BlueCare Tennessee is a Managed Care Organization (MCO) that delivers health care solutions through its provider network, combining physical and behavioral health to over 440,000 TennCare enrol

lees. We are the only major MCO remaining in the program today. BlueCare Tennessee is a wholly-owned subsidiary of Southern Diversified Business Services, Inc. (SBDS), which is a for-profit holding company and wholly-owned subsidiary of BlueCross BlueShield of Tennessee (BCBST). We have a mission to serve the people of Tennessee, both in our products and services and in our numerous outreach activities.

- TERMS OF USE -
The BlueCare Tennessee fan page provides a forum in which to share questions, comments and feedback around health related topics. The comments, photos, videos and other materials posted by fans do not necessarily reflect the opinions of BlueCare Tennessee, or its affiliated businesses, employees, directors, officers, customers, partners or vendors. Do not rely on the accuracy of any user content posted on this page. The information on this page is related solely to health-related topics at BlueCare Tennessee. All materials posted by users must comply with Facebook Terms of Use. BlueCare Tennessee periodically monitors Facebook posting on the BlueCare Tennessee page. BlueCare Tennessee expects, however, that all users will be responsible and not post any materials that fall into any of the following categories and may remove any materials that:
- Include Protected Health Information (PHI).
- Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others.
- Publish, post or distribute any defamatory, infringing, obscene, indecent, misleading or unlawful material or information.
- Upload or attach files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents.
- Upload or attach files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another person's computer.
- Falsify the origin or source of software or other material contained in a file that is uploaded.
- Advertise or offer to sell any goods or services, or conduct or forward surveys, contests, or chain letters.
- Download any file posted by another user from a forum or source that you know, or reasonably should know, cannot be legally distributed in such manner.
- MEMBER QUESTIONS -
Members who have questions with health plan coverage questions, questions about appeals or other specific questions, should call the number on the back of their ID card. Posts may contain content from Third Party Websites and/or pages. The third party's privacy policy and security practices apply and may differ from BlueCare Tennessee’s standards;
2. BlueCare Tennessee is not responsible for and does not control, endorse or guarantee the information, content, availability, viewpoints, products or services contained in the linked site; and
3. BlueCare Tennessee does not endorse the organizations linked to from facebook.com/BlueCareTN. We obey federal and state civil rights laws. We do not treat people in a different way because of their race, color, birth place, language, age, disability, religion, or sex. Do you think we did not help you or you were treated differently because of your race, color, birth place, language, age, disability, religion, or sex? You can file a complaint by mail, by email, or by phone. Here are three places where you can file a complaint:

Health Care Finance
and Administration
Office of Civil Rights Compliance
310 Great Circle Road, Floor 4W
Nashville, Tennessee 37243
Email: HCFA.Fairtreatment@tn.gov
Phone: 855-857-1673 (TRS 711)

You can get a complaint form online
at: http://www.tn.gov/hcfa/article/
civil-rights-compliance
U.S. Department of Health & Human Services
Office for Civil Rights
200 Independence Ave SW,
Rm 509F, HHH Bldg
Washington, DC 20201
Phone: 800-368-1019
(TDD): 800-537-7697

You can get a complaint form online at: http://
www.hhs.gov/ocr/office/file/index.html Or you
can file a complaint online at: https://ocrportal. hhs.gov/ocr/portal/lobby.jsf

Do you need free help with this document? If you speak a language other than English, help in your language is available for free. This page tells you how to get help in a language other than English. It also tells you about other help that’s available. Spanish: Español ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de
asistencia lingüística. Llame al 1-800-468-9698 (TTY: 711: 888-418-0008). Kurdish:
(TTY: 711: 888-418-0008) 1-800-468-9698
Arabic:(888-418-0008-1: 711 800-468-9698-1
Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-800-468-9698
(TTY 711: 888-418-0008) 。
Vietnamese: Tiếng Việt CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí
dành cho bạn. Gọi số 1-800-468-9698 (TTY: 711: 888-418-0008). Korean: 한국어 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수
있습니다. 1-800-468-9698 (TTY: 711: 888-418-0008)번으로 전화해 주십시오. French:Français ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont
proposés gratuitement. Appelez le 1-800-468-9698 (ATS: 711: 888-418-0008). Amhraic: አማርኛ ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፡ ወደ
ሚከተለው ቁጥር ይደውሉ 1-800-468-9698 (መስማት ለተሳናቸው: 711: 888-418-0008). Gujarati: ગુજરાતી સુચના: જો તમે ગુજરાતી બોલતા હો, તો િન:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે
ઉપલબ્ધ છે. ફોન કરો 1-800-468-9698 (TTY: 711: 888-418-0008)
Laotian: ພາສາລາວ ໂປດຊາບ: ຖ ້ າວ ່ າ ທ ່ ານເວ ົ ້ າພາສາ ລາວ, ການບ ໍ ລ ິ ການຊ ່ ວຍເຫ ືຼ
ອດ້ ານພາສາ, ໂດຍບໍ ່ ເສັ ຄ່ າ, ແມ່ ນມີ ພ້ ອມໃຫ້ ທ່ ານ. ໂທຣ 1-800-468-9698 (TTY: 711: 888-418-0008). German: Deutsch ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche
Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-468-9698 (TTY: 711: 888-418-0008). Tagalog: Tagalog PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga
serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-800-468-9698 (TTY: 711: 888-418-0008). Hindi: हिंदी ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं।
1-800-468-9698 (TTY: 711: 888-418-0008) पर कॉल करें।
Serbo-Croatian: Srpsko-hrvatski OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke
pomoći dostupne su vam besplatno. Nazovite 1-800-468-9698 (TTY- Telefon za osobe sa oštećenim
govorom ili sluhom: 711: 888-418-0008). Russian: Русский ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны
бесплатные услуги перевода. Звоните 1-800-468-9698 (телетайп: 711: 888-418-0008). Nepali: नेपाली न दिनुहोस्: तपार्इंले नेपाली बोल्नुहुन्छ भने तपार्इंको निम्ति भाषा सहायता सेवाहरू
निःशुल्क रूपमा उपलब्ध छ । फोन गर्नुहोस् 1-800-468-9698 (टिटिवाइ: 711: 888-418-0008) ।
Persian: یسراف
1-800-468-9698 (TTY: 711: 888-418-0008)

BlueCross BlueShield of Tennessee
The Privacy Office
1 Cameron Hill Circle
Chattanooga, Tennessee 37402-0001
Phone: 888-455-3824

• Do you need help talking with us
or reading what we send you?
• Do you have a disability and need help
getting care or taking part in one of our
programs or services?
• Or do you have more questions about your
health care? Call us for free at 1-800-468-9698. We can connect you with the free help or service you need. (For TTY call: 711 and ask for
888-418-0008)

29/07/2025

An Individualized Education Program (or IEP) is a custom educational plan for students with disabilities. It’s a powerful tool that can help your child thrive at school.

To get an IEP, your child must have a disability that affects how well they do at school. Some common disabilities include:

• Attention-deficit/hyperactivity disorder (ADHD)
• Autism spectrum disorder
• Emotional disorders
• Problems with hearing, speech or vision

Do you think your child may benefit from an IEP? Let their school know. Talking to a school counselor or psychologist can be a good start.

You’ll then work with a team of teachers, psychologists and others to see if your child needs an IEP and create one that helps meet their needs.

25/07/2025

Need some extra help? Tennessee Community Compass can help you find support close to home. You can get help finding food, housing and other things you may need.

Get started online. Just go to bluecare.bcbst.com. Look for the “Need Some Extra Support” box at the bottom of the page. Then enter your ZIP code.

24/07/2025

Do you live in the Nashville area? Join us this Saturday for a back-to-school event hosted by the Hispanic Family Foundation.

They’re giving away over 3,000 backpacks. Each one will be full of school supplies for students in grades K–12. Screenings and vaccines will also be offered at this event.

When: Saturday, July 26, 2025, at 10 a.m. to 2 p.m. CT
Where: Plaza Mariachi at 3955 Nolensville Pike, Nashville, TN 37211 (Davidson County)

Not sure what screenings or vaccines your child needs? Give us a call. Or go to bluecare.bcbst.com/vaccines

22/07/2025

It’s exciting to think about adding to your family. Here are some tips to help you plan for a healthy pregnancy:

• Talk with your doctor before you’re pregnant. Tell them about any medicine you take. They’ll tell you what’s safe to keep taking and what you should stop. They’ll also tell you any vaccines you need to protect you and your baby.
• Start taking 400 micrograms of folic acid every day before you’re pregnant. And keep taking it while you’re pregnant. Folic acid can promote healthy development for your baby.
• Take care of your mental health. If your emotions are getting in the way of your daily life, talk with your doctor. They can help connect you with resources to help you now, during your pregnancy and after your baby is born.

18/07/2025

Seeing your doctor regularly helps you keep an eye on your health. And if you’re a BlueCare or TennCareSelect member, you have a transportation benefit through Verida to help you get to your appointments.

You can use these benefits to schedule a free ride to the doctor or pharmacy. Or, if you live near a bus stop, you may be able to get a bus pass.

Taking the bus gives you more flexibility. And you can take children with you on the bus for free. Just be sure to let Verida know how many children will come with you. Call Verida to see if you qualify.

• BlueCare members: Call 1-855-735-4660
• TennCareSelect members: Call 1-866-473-7565

You can also learn more about your transportation benefit online. Just go to member.verida.com.

17/07/2025

Happy International Self-Care Day! Self-care is about more than the rare splurge. Make self-care a part of your daily routine this summer with these tips:

• Get some fresh air. Spending time outdoors can help you feel less stressed. And it’s a great way to get some exercise.
• Practice healthy habits. Eat a well-balanced diet filled with fruit and veggies. Limit how much alcohol you drink. And try to get plenty of sleep.
• Give yourself a break. Schedule some time to relax, read or do something else you enjoy. It doesn’t have to be long. Even 5 minutes can help. But try to unplug during your break. Turning off the news and logging out of social media can make it easier to unwind.
• Get support. Connect with friends, loved ones and/or a mental health specialist.

16/07/2025

Let’s get ready for the school year together! We’re joining the Sullivan County Health Department for two Summer Check-Up events this month:

Kingsport
Tuesday, July 29, 8 a.m. to 4 p.m. ET
1041 E. Sullivan St., Kingsport, TN 37660

Blountville
Thursday, July 31, 8 a.m. to 4 p.m. ET
154 Blountville Bypass, Blountville, TN 37617

At each event, school-aged children can:

• Get free school supplies.
• Get vaccines they may need (no cost for our members).
• Complete a yearly well-child visit (no cost for our members).

Both events will also have Touch-a-Truck from 12 p.m. to 2 p.m. ET. This is a fun, hands-on experience for the whole family. Children can touch and explore big trucks and service vehicles.

Questions about these events? Call the Sullivan County Health Department at (423) 279-2777.

15/07/2025

Feeling sick? If it isn’t an emergency, the ER isn’t the best place to go for care. But you have options.

• Your primary care provider (P*P) is your best choice for non-emergency care. And some P*Ps have extended office hours or offer telehealth visits.

• With BlueCare Tennessee benefits, you can also talk with a licensed nurse anytime. Just call Nurseline at 1-800-262-2873. It’s open 24/7. And they can help answer your health questions. Not sure if you need medical care or where to go for care? They can help with that, too.

• Urgent care centers can be a good backup option if you need in-person care soon and aren’t able to see your P*P. They can treat most non-emergency conditions. And some centers can do X-rays and stitches.

Remember, if you’re having a medical emergency, don’t wait. Call 911 or go to the nearest ER right away.

11/07/2025

Summer’s a great time to go for a swim. But it’s important to keep you and your family safe when you’re around water. Stay safe this summer with these tips:

• Always keep a close eye on your child.
• Stay within an arm’s length of your child when they’re swimming or in other water.
• Don’t read, use your phone or use drugs or alcohol while you’re supervising children.
• If you’re on a boat or in natural water, like a lake, be sure everyone is wearing a U.S. Coast Guard-approved life jacket.

10/07/2025

The new school year starts soon. Now’s a great time to be sure your child is caught up on their checkups and vaccines.

If your child hasn’t had a checkup this year, call their doctor to schedule one. This visit lets the doctor find any health problems earlier, when they can be easier to treat. Your child can get any vaccines they need during a checkup, too. Check with your child’s school to see what vaccines they may need. Then talk with your child’s doctor about those vaccines and any questions you have.

Need help making this appointment? We’re here for you. Just give us a call at the Customer Service number on the back on your Member ID card. Or message us through the CareTN app.

08/07/2025

Your child’s eyes are an important part of their health. Being able to see well can help with your child’s learning, development and behavior. That’s why your child should have regular vision screenings. Your child’s primary care provider can do a vision screening at their next well-child visit. The doctor can tell you if your child needs to see an eye doctor for glasses or other eye issues. We cover routine vision care for children under age 21.

04/07/2025

Did you know many kids try alcohol for the first time at home? You can help prevent underage drinking by storing alcohol safely — or not keeping it in the house at all.

If you do keep alcohol in the home, remember to:

• Lock it up or keep it out of sight. Kids are curious. Keeping alcohol locked up or in a place they can’t reach (for younger children) helps get rid of the temptation to try it.
• Talk to your kids about alcohol. Let them know how alcohol and alcohol misuse can affect their bodies and brains. And talk about how it can lead to other unsafe behaviors, like drinking and driving. Even short, honest talks can have a big impact.
• Set a good example. Children notice adult behavior. Drinking responsibly — or choosing not to drink — shows them how to make healthy choices.

Address

Opening Hours

Monday	08:00 - 18:00
Tuesday	08:00 - 18:00
Wednesday	08:00 - 18:00
Thursday	08:00 - 18:00
Friday	08:00 - 18:00

Telephone

(423) 535-5600

Website

http://bluecare.bcbst.com/

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