08/23/2024
A few months ago, I had a client tell me the following: Her partner had done lots of research to find her the “best massage therapist” in town, and landed upon me. Said her partner promised her I’d give her a great massage, and said partner had wanted to book me for herself, but they came in together. I’m thinking she Googled massage therapists in DC or went through all the reviews on Yelp for my workplace, right?
“Did you know you have a lot of reviews online?” she asked me. I was surprised to hear this, because no one ever seemed to leave me reviews. In all my years of working as an LMT, I was only aware of two reviews of my massage therapy work. One of which came from me asking and reminding a friend who’d come for a massage to write one for me. Some of the other therapists had a dozen or more. Maybe they were better at encouraging clients to write reviews, I thought.
She also raved to me about the massage as I was performing it. Said they’d be back.
I was excited because I thought wow, there are probably some great reviews of me on the internet that I didn’t know about. I Googled and checked Yelp several times over the next few days, but couldn’t find any but the two reviews I was already aware of - that mentioned me by name at least. (Some reviewers didn’t give names.) I was bewildered.
Finally, I brought it up to one of the managers at my workplace, and she helped me figure out how to access the reviews in our system. I actually still am not sure where clients go to write these reviews. But I found them, and there were actually a LOT of reviews. I was pretty pleased with them overall. I still have no idea how anyone would read these reviews besides me and management. I should figure that out so I can finish this story, huh?
Anyway, I finally got my third Yelp review a couple hours ago, and a manager sent me this screenshot. That’s what made me think of all this.
