03/31/2026
What does quality look like in action? Sometimes, it starts with a conversation.
During a visit to the CareFirst BlueCross BlueShield Engagement Center, we learned how face-to-face connections can strengthen health literacy and help close gaps in care. By engaging directly with members, CareFirst teams turn everyday moments, like replacing an ID card, into opportunities that support better understanding, engagement, and outcomes.
Watch the full video on our YouTube channel to see quality in action: https://bit.ly/3S8Fv4K
Interested in how structured, outcomes-focused approaches can drive meaningful improvement? Learn how NCQA’s Health Outcomes Accreditation helps organizations measure what matters and advance better health: https://bit.ly/3Qa6i2I