Odyssey Management Dental Speaking & Consulting

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Odyssey Management Dental Speaking & Consulting

Are you looking for a combination of inspiration and education?

Teresa Duncan combines her management experience with industry insight to consistently deliver the most current knowledge to her audiences.

09/25/2025

Are you a Dentrix/Vyne user? I'm hearing from many of you that your claims can't be printed or submitted. Here's an explanation of what's next + semi-quick explanation of the whole mess. Some of you may not know the background so here it is!

Update #1 to this video: I have been informed that the partner contract documents do not prohibit the applicant to use the data for claims processing but for payment processing. This shuts down Vyne's (and other software's) payment services.

Update #2: I'm being told that if there is a Vyne plugin installed on the computer then any printing comes out as a blank document. People are trying to print claims and can't do that unless they uninstall Vyne software. This is frustrating as an office could legitimately be using Vyne for reminder services or something completely unrelated to payment/claims.

Update #3: I misremembered the cockroach analogy. That came from a related vendor conversation. HS1 used a pooping dog analogy.

Help document from Vyne:

https://vynedental.com/gettingstarted_sendingclaimsfromdentrixtovynetrellis/

Disclosure: I'm not being paid by anyone for this message. Vyne has hosted my webinars and I've spoken at their Accelerate conferences. I've spoken several times for HS1 at Business of Dentistry, Thrive Live and several webinars. I'm a Dentrix and Vyne user.

09/24/2025

🎉 Insurance talk isn't boring when it’s a Virtual Insurance Party!

The next one is happening on November 12th at 12pm ET. Registration will open soon. Hang out on camera with other insurance professionals - these are always fun sessions!

👉 Tap Save now so you don’t forget - see you there!

09/22/2025

Some of my toughest (and most memorable) lessons didn’t come from courses or CE credits… they came from patients.

In this week’s episode of Nobody Told Me That, I’m sharing the stories that pushed me out of my comfort zone and forced me to grow. The ones where communication, patience, and a little humility were my best tools.

💡 You’ll hear how:
✨ Not every patient will connect with you and that’s okay
✨ Tough personalities can teach you valuable lessons
✨ Accountability (yes, even when it’s uncomfortable) makes for stronger teams and practices

These aren’t just funny stories from the trenches, they’re reminders that the unpredictable side of patient care can actually make us better leaders.

🎧 Watch the full episode 158 and let me know in the comments: “what’s one lesson a patient taught you the hard way?”

09/18/2025

Dental office managers, this month is all about YOU.

I’m thrilled to be part of Vyne Dental’s Office Manager Appreciation Month raffle, offering personalized coaching sessions to help you thrive in your role. Your leadership makes practices shine. Now it’s your turn to be celebrated!

09/16/2025

One wrong click could cost your dental practice six figures or worse, shut it down 😬.

Ransomware attacks are hitting dental offices hard and no, being “small” doesn’t make you invisible. I’m joined by Teresa Pichay and Katie Fox from the California Dental Association to talk about the one mistake that could wipe out your dental practice overnight.

We’ll walk through phishing emails, malware, AI-powered scams, and the real-world costs (both financial and legal) of being underprepared. Cyber liability insurance helps, but prevention is the real hero here.

09/15/2025

Sometimes it's fun to have a front row seat to the show while I sit on hold 🍿🍿 There's always one RDH that's faster than the other 😄

09/10/2025

Insurance is more than just codes and appeals, it’s strategy, leadership, and planning for your practice’s future. On October 3rd, I’ll be Zooming into Palm Springs for the GGCPI: Exploring the Intersection of Dental & Medical Insurance conference. 🌴

My virtual session, Smart Insurance Administration for Leaders, is all about helping you:
✔️ Navigate trends in benefit coverage and network leasing
✔️ Understand how benefit designs impact patient conversations & cash flow
✔️ Strategize your participation (or non-participation) with carriers
✔️ Lead smarter financial discussions with insurance-driven patients

If you’re the one making financial and operational decisions in your office, this course was built with you in mind.

Early bird pricing is available through September 15, 2025.

👉 Ready to join us? Grab your spot now before the price jumps!

09/03/2025

Guess who’s heading back to Chicago Midwinter 2026? 🙋🏻‍♀️

Chicago in February may be chilly, but the learning (and networking) is always🔥. This meeting has a special place in my heart because it brings together so many smart dental professionals ready to level up their practices.

📅 Registration opens November 3rd! https://www.cds.org
👉 Who’s planning to be there? Let me know in the comments

09/02/2025

Did you know that many dental claim denials can be overturned if you know the right strategy? That’s not just a fun fact. It's money in the bank and peace of mind back in your practice.

Dr. Christie Bateman of Bateman & Lamond Milford Dental loves to talk about benefits - a true kindred spirit for all of us insurance nerds 🤓. She joins me in the latest episode to share how she tackles PPOs, Medicare Advantage plans, and those oh-so-fun prior authorization rules while still protecting the practice’s bottom line.

We covered everything from:
✅ Mastering PPOs & Medicare Advantage
✅ How to handle complex prior auth rules
✅ The art of short, persuasive appeals that insurance carriers can’t ignore

🎧 If you’re ready to fight fewer battles with payers and win more claims, this episode is for you.

👉 Tune in and grab a few secrets to protect your practice’s bottom line: https://youtu.be/gHLAqSLP2g8

08/29/2025

Registration is officially OPEN!

What’s next for your dental career? Whether you’re thinking about a pivot, exploring new opportunities, or just ready to reignite that spark 🔥, this full-day workshop is for you.

Don’t wait for burnout to push you into action. Take the reins now and see what’s possible for your future. We’re keeping it small and focused with only 20 seats available 👉🏻 https://www.odysseymgmt.com/bto

08/28/2025

The Mid-Continent Dental Congress is coming up on September 25-26, and I’ll be with you all day Thursday the 25th.

🕗 Morning: Revenue Cycle Documentation with a focus on AI Tools — let’s talk about how tech can make insurance life a little less… painful.
🕐 Afternoon: Insurance Participation Workshop — strategies to keep your contracts (and sanity) in check.

Bring your questions, bring your headaches, and let’s sort them out together. 👊

👉 Have you registered yet? Don’t wait too long — seats go fast! Hope to see you there! https://www.mcdcstl.org/

08/27/2025

More network changes. You need to be a detective to figure all this out 😑 Thank you, Unlock the PPO for all the info!

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https://www.odysseymgmt.com/

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Talking Insurance & Management!

Teresa brings energy and knowledge to her audiences. Her classes are full of fun and learning - even when we’re reviewing pages of insurance reports (like the picture above!)

She started out in the dental office then moved into speaking/consulting. She recently decided to concentrate on the speaking part of her business and limited her consulting time. Teresa works with several dental corporations as an adviser and KOL (key opinion leader). She has her finger on the pulse of insurance and management issues.

Take a look at her website and articles and then listen to her podcast to learn more about her style. Thanks for stopping by!