Odyssey Management Dental Speaking & Consulting

Odyssey Management Dental Speaking & Consulting Are you looking for a combination of inspiration and education?

Teresa Duncan combines her management experience with industry insight to consistently deliver the most current knowledge to her audiences.

The landscape of dental practice management is shifting, and the strategies that worked five years ago often lead to sta...
04/23/2026

The landscape of dental practice management is shifting, and the strategies that worked five years ago often lead to stagnant growth today. I invited Ted Osterer of Synergy Dental Partners back to the podcast to discuss the financial realities of running a modern practice and also to entertain you!

I’m sharing our discussion on how digital tools and AI are reshaping workflows, alongside the persistent challenges of staffing and overhead. We focused on the specific decisions practice leaders must make to remain profitable despite rising costs and insurance constraints.

Watch the full podcast "The Truth About Running a Dental Practice in 2026" with guest Ted Osterer.

Happy Admin Day to my colleagues! I hope you had a fantastic day 😊 But let's be honest, every day is our day 😆
04/22/2026

Happy Admin Day to my colleagues! I hope you had a fantastic day 😊 But let's be honest, every day is our day 😆

04/21/2026

Insurance management requires a proactive approach. When systems are documented, payer updates and team changes won't interrupt your cash flow. Here are 5 ways to strengthen your billing process and protect your revenue.

Watch to see how tools like the "Insurance Compass" and regular EOB audits keep your practice's finances on track.

04/20/2026

I wanted to share a quick reminder that our Early Bird pricing is only available for a little while longer. Registration is heating up and I’m excited to see the caliber of registrants! If you plan to join us at The Vivos Institute on September 25th, make sure to register by May 31st.

It will save you $120 on your registration! I’m looking forward to spending the day with managers and owners who are ready to focus on their systems, revenue and professional growth.

04/17/2026

Most dental problems do not start in the operatory. They start with small decisions that seem fine at the time and become very expensive later. Overlooked details in contracts, insurance, and office systems can’t derail your earning ability and maybe even your career. Not having a signed contract, missing important clauses, or skipping a legal review can create serious problems.

Insurance and network rules can also catch doctors off guard. Small mistakes in verifying coverage or managing accounts receivable can slowly pile up. By the time these issues appear, they are often hard to fix and create stress that could have been avoided with a little attention early on.

Watch the full podcast of Nobody Told Me That! EP 161 The Real World of Dentistry No One Prepares You For with guest Amrita Patel - Link in the comments!

04/17/2026

Why do patients say no to treatment more than you think?

Treatment acceptance often breaks down in the handoff and the language used around cost. My friend Olivia Smith wisely points out that if financial conversations lack confidence then patients feel it immediately. Apologizing for price or sounding unsure frames care as a burden instead of an investment in health. Clear recommendations, confident financial discussions, and consistent messaging from the entire team create trust. Patients are looking for professional guidance, not permission-based conversations.

Watch the full podcast "Nobody Told Me That Episode 165 Secrets of Dental Practice Management No One Talks About!" with guest Olivia Smith

This episode is brought to you with the support of Synergy Dental Partners


The gap between a "busy" office and a "profitable" office is widening. As we look at the 2026 landscape, your administra...
04/15/2026

The gap between a "busy" office and a "profitable" office is widening. As we look at the 2026 landscape, your administrative strategy is either a significant asset or a growing liability. I’ve spent years analyzing revenue cycles, and the most common bottleneck is almost always a reliance on manual, exhausting processes.

On April 29th, I’m hosting a session dedicated to the 2026 Dental Administrative Workforce. I'm excited to share these updates with members of the carrier community. There’s still time to register at the link below!

Beyond the Operatory attendees: it's time for a Progress Check! Join me and Angela Davis-Sullivan tomorrow evening for a...
04/13/2026

Beyond the Operatory attendees: it's time for a Progress Check! Join me and Angela Davis-Sullivan tomorrow evening for a session focused on LinkedIn, earnings and answering your questions. If you didn't receive the calendar invite, then please let me know. Bring the manual, your wins and your inquiring minds! See you @ 7pm ET 😊

If you missed BTO this year, we've got another planned for March 2027 - check out the comments!

Google isn’t the only gatekeeper anymore. Today, it’s AI that decides if your practice gets the recommendation or stays ...
04/13/2026

Google isn’t the only gatekeeper anymore. Today, it’s AI that decides if your practice gets the recommendation or stays hidden. If you feel like you're constantly chasing the algorithm and still not seeing your practice show up where it matters, you're looking in the wrong direction. Visibility in 2026 isn't about being the loudest; it’s about being the clearest.

In Episode 170, I’m joined by MY social media resource, Rita Zamora to break down this massive shift in how patients find us. We’re moving past old-school SEO to focus on building a digital footprint that AI actually trusts.

Inside the episode:

🔷 The AI Filter: How systems analyze your reviews and captions to decide your ranking.
🔷 Pattern Building: Why specific, repeatable content beats viral trends every time.
🔷 Trust Signals: Using your patient feedback and service descriptions to feed the right data to search tools.
🔷 The New Patient Journey: Why your online scheduling and listings are now non-negotiable marketing assets.

The practices winning right now are the ones making it easy for technology to understand them and even easier for patients to book.

04/01/2026

Your leadership style may be slowing your team down.

Every leadership style has strengths and gaps, but problems arise when leaders lack self awareness. Olivia Smith has observed that hands off leaders often need strong operational partners to drive accountability and follow through. Teams want clarity, consistency, and to know their work matters. Training alone does not create change without auditing, follow up, and ownership. Effective leadership comes from aligning behavior with intention, especially during stressful moments.

Watch the full podcast "Nobody Told Me That Episode 165 Secrets of Dental Practice Management No One Talks About!" with guest Olivia Smith OS Dental Consulting

This podcast is brought to you with the support of Synergy Dental Partners

Mid-year is the perfect time to pause and take a look at your insurance systems. On June 10, I’ll present my annual Mid-...
03/30/2026

Mid-year is the perfect time to pause and take a look at your insurance systems. On June 10, I’ll present my annual Mid-Year Insurance Check-In where we’ll review your claims processes, talk through Open Season and year-end prep, and look ahead to 2027 coding updates.

Bring your questions. I’ll save time at the end for Q&A. Thanks to Vyne Dental for hosting! 🔗 Register here: https://www2.vynedental.com/TeresaLink

03/27/2026

Managing employees is often more challenging for dentists than treating patients, especially when miscommunication and unclear expectations are involved.

Team conflict, lack of defined job duties, and hesitation around authority will create tension in the office. The doctor and office manager should be in agreement on how much autonomy the manager truly has. Dr. Amrita Patel and I chat about the difference between being busy and being productive. When you’re productive you’ve shared duties and tasks with team members instead of taking it all upon yourself. That’s too much pressure!

Watch the full podcast of Nobody Told Me That! EP 161 The Real World of Dentistry No One Prepares You For with guest Amrita Patel

Address

Washington D.C., DC

Website

https://www.youtube.com/@odysseymgmt, https://www.dentalrevenuenetwork.com/

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Talking Insurance & Management!

Teresa brings energy and knowledge to her audiences. Her classes are full of fun and learning - even when we’re reviewing pages of insurance reports (like the picture above!)

She started out in the dental office then moved into speaking/consulting. She recently decided to concentrate on the speaking part of her business and limited her consulting time. Teresa works with several dental corporations as an adviser and KOL (key opinion leader). She has her finger on the pulse of insurance and management issues.

Take a look at her website and articles and then listen to her podcast to learn more about her style. Thanks for stopping by!