02/03/2026
Good morning!
After a little over a week of introducing our new pharmacy assistant, Gretta I’d like to go over a few of our most frequent comments/question:
You can still use your prescription number by choosing option 3 and enter them in.
You can also tell Gretta your prescription number.
Gretta will link the number you’re calling from to your profile.
If you’re calling in for someone else not linked to that number, such as a child or spouse, you can tell Gretta that persons date of birth. She’ll then ask to confirm both date of birth and name of the person you’re calling in for.
For your birthday, you can either use August 1(st), 1960 or 8/1/1960. Either should work.
After confirming who you are, you can ask to refill your prescription usng the name, your prescription number, or say something like refill my blood pressure, stomach meds, cholesterol meds, asthma meds, etc. Gretta will list off any of those meds in those drug classes to see what you’re needing refilled.
You can also ask if your prescription is ready. It will look at our internal workflow process. If she says:
It’s on hold, that means it needs to be filled still.
It’s waiting for fill or waiting to be check, it has been processed and a pharmacist needs to give the final check.
If it’s ready to be picked up, then it’s ready to go!
Please try to speak as clear as possible. She will also get distracted by background noises. Sometimes thats unavoidable, and just ask to be transferred to the pharmacy.
If you’re here to get a mediation picked up curbside, be sure to ask to speak to the pharmacy.
Thanks for your patience. We will continue to post frequent questions about using our new system!
