
09/24/2025
The health and wellness industry is constantly evolving, and right now we’re witnessing tremendous change. The way we care for our health has shifted. With AI already shaping many of the platforms we use, its entry into our clubs is close at hand.
For Dr. Greene, AI has the potential to guide patients in powerful ways. Instead of waiting for an appointment or a call back, members could get real insights quickly and walk into conversations with their medical team better informed. With AI, history and metrics are already stored and ready to review, no need to repeat or retell your story.
Still, Dr. Greene sees one big challenge with AI integration: what he calls the “Dr. Google effect.” Medical information is becoming widely available to people without medical training. While that access can be useful, it will never replace the understanding and personal connection that comes from working directly with a physician or clinician.
His hope is for AI to serve as a tool for our team, not a replacement. A digital companion that supports members 24/7. He knows our members are busy, always on the move, and sometimes need that extra layer of support. That’s what we aim to provide.
AI can help streamline care and strengthen the connection between us and our members. But for Dr. Greene, it will never replace the human touch, the connection that can only happen within our walls.