04/27/2026
We want to give a huge shout out to Mary Thompson, ARE Medical Case Manager. Mary won the Virginia Department of Health annual Case Manager of the year award! She is so deserving of this award and we are very lucky to have her here at ARE. if you see Mary, please give her a high five or hug and tell her congratulations!
Quotes from Mary's nomination: Since starting at ARE, Mary has proven to be innovative and creative in assisting her clients with their needs, often thinking outside the box in an area with limited resources. Her clients describe her as honest and compassionate and appreciate her direct style when having a conversation while establishing a comfortable safe space for them to discuss private issues. Mary’s clients ADORE her! There’s really no other accurate way to say it. Most of our clients go to our reception area to let us know they are in the building, not Mary’s clients.... they go straight to her office, smiles on their faces, and waving as they pass my office. That alone says so much about her relationship with her clients. Mary makes her clients feel seen, heard, and know that they are cared for.... Anything less is unacceptable. Mary addresses case management from a whole person approach, and you can see the positive impact it has on her clients. They trust her, explicitly. On a daily basis, she goes above and beyond to make sure that she is doing everything within her power to remove barriers for her clients and make their lives a little easier and more enjoyable.... despite, budget cuts and restraints, strained political climates, raising costs, etc.
Quote from a client: "Mary is more than my case manager, she has helped me when I had a situation with my meds and / or when I had needed dental work done. I don't know how she does it but when I had an issue she made it possible to get whatever problem fixed. I feel truly honored and blessed to have Mary as my case manager because without her, I don't know what I'd do."
