05/21/2026
One of the most beautiful sets we’ve done
READ BEFORE COMMENTING:
We want to address something that has become increasingly concerning within our comment sections recently.
As we’ve begun sharing more of our intricate and highly customized designs, we’ve also seen a rise in aggressive and inappropriate comments regarding both the designs themselves and the individuals who ordered them. Some comments have gone as far as insulting our shop, our clients, and fellow handlers simply because of personal preferences in gear aesthetics.
Let’s make a few things very clear.
When individuals purchase from us, we operate fully within U.S. law and follow the legal standards regarding what businesses may and may not ask service dog handlers. For mobility equipment specifically, we also follow IAADP mobility guidelines and standards. If a dog does not meet the appropriate structural or working requirements for mobility work, we do not sell mobility equipment for that purpose.
It is also important to remember that in the United States, service dogs are not legally required to wear any identification whatsoever. Whether a handler chooses plain gear, themed gear, elaborate gear, or no gear at all is entirely their personal decision.
Custom gear shops across many disability communities create themed and personalized equipment every day. Just as individuals personalize wheelchairs, canes, prosthetics, and other medical or accessibility devices, service dog handlers are equally entitled to self expression and autonomy in their gear choices.
You do not have to personally like a design. That is completely okay. However, someone else’s design choice is not what is making life harder for service dog handlers.
What creates difficulties for the community is public hostility, aggressive “fake spotting,” confrontational behavior, and individuals who feel entitled to shame or harass other handlers over differences in preference or presentation.
A service dog is defined by its training, behavior, and task work not by the style of gear it wears.
Because of this, we will continue removing disrespectful comments and banning individuals who cannot engage respectfully. Constructive discussion is welcome. Harassment, insults, and hostile behavior are not.
We understand the frustrations many people have regarding service dog abuse in the United States. However, businesses are legally limited in what they can ask and enforce, and we are held to those same laws. We have operated for over 9 years, have worked alongside orthopedic veterinarians as one of the few orthopedic endorsed gear shops, and Amber is a triple certified service dog trainer with over 15 years of training experience. If we ever genuinely suspect misuse or illegitimacy, we reserve the right to refuse service.
Please understand there are legal and ethical limits to what any reputable business can do.
At the end of the day, if a particular design is not something you would choose for your own dog, that is perfectly fine, it simply was not made for your dog. But there is absolutely no reason to enter our comments to insult our business, the handler who ordered the gear, or respectful commenters sharing their opinions.
We take our work, advocacy, and professionalism very seriously. Amber actively participates in ADA advocacy events and serves as Vice President of the local Mayor’s Council for Persons with Disabilities. Respect and advocacy go hand in hand, and we expect that same level of respect within our community.
If you prefer simple gear, we happily create simple gear. If someone else prefers something more expressive, we happily create that too.
What matters most is the working relationship between the handler and their dog, not whether strangers approve of the design.
