01/06/2025
🚨 Attention UHC Medicaid Patients! 🚨
Our pharmacy is no longer in the United HealthCare Medicaid network for pharmacy services. Please note, we are still in network with UHC Commercial and Medicare plans. Sadly, United HealthCare did not send out letters to let patients know about this change, even though they were supposed to under their agreement with KanCare. But don’t worry—there are ways you can speak up and take action!
📞 Call 877-542-9238 to file a complaint about your access to care. Tell them you want us back in the Medicaid network. Their agreement requires that Medicaid services be just as available as services for others in the same area. If you need help filing your complaint, you can contact the KanCare Ombudsman at 1-855-643-8180 for assistance.
🔄 Switch your KanCare coverage. You can change to Sunflower or Healthy Blue by calling 866-305-5147 this week. Explain that your pharmacy is no longer covered and you want to stay with us. You can also request a change for “cause,” like not having access to needed services or providers, and ask for the change to happen immediately.
We’re so grateful for your support as we work to protect your right to choose your pharmacy and get the care you deserve. Together, we can make a real difference! 💙
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